Error 500 after Step 1 on some shared servers

  • Resolved frafor

    (@frafor)


    7 years, 2 months ago

    Hi there,

    I’m using Duplicator from years, and I’ve never had a problem with it.

    However, lately I started having 500 Internal Server Errors after STEP 1: the installer does extract all the files, but the wizard ends up in the error.

    This is the screenshot:

    https://ibb.co/kvboWb

    Looking at the duplicator log, It just says:

    <<< EXTRACTION COMPLETE: true

    WEB SERVER CONFIGURATION FILE RESET:
    – Backup of .htaccess/web.config made to *.171228143439.orig
    – Reset of .htaccess/web.config files

    STEP-1 COMPLETE @ 02:34:39 – RUNTIME: 85.5966 sec.

    Which seems everything’s fine. I even enabled safe mode, with no success, and passed around two hours with chat support to make test and trying to figure it out.

    Then, I’ve noticed that if I go back after the wizard fails, I can start again using the manual package extraction option: this lets me jump to Step 2 without problems.

    Me and the hosting tech support couldn’t figure it out, I’m posting here to see if there are others facing this issue, and if there is anything that comes in mind to fix it!

    I’ve even compared the php setup of shared servers where it fails, to those where it succeed, without finding any particular difference.

    Thanks

Viewing 7 replies - 1 through 7 (of 7 total)

  • Did you have your host check the php or apache error logs? 500 errors are typically issued by the web-server so they can be a bit difficult to track down. Seems like something is happening with the extraction process such as the ZipArchive or possibility a file is being laid down that is causing issues. Do you happen to have a security plugin like WordFence installed?

    Thread Starter frafor

    (@frafor)

    Yes, I’ve been on chat support with the hosting for 3 hours at least, they didn’t find anything strange from their side, just make sure suhosin was disabled and made several test with output buffering on or off.

    The extraction process seems to end fine according to the duplicator log, and the fact that I can actually follow step 2 by checking the ‘manual package extraction’ after the error.

    Within the package, there’s the Shield plugin for security purpose. Anyway I can install it without issues on other shared servers.

    Thread Starter frafor

    (@frafor)

    FIY, just tried another package with Shield disabled, and got the same result.

    There always Shield working on the main domain, but it shouldn’t affect other directories, as far as i know. I’m trying again disabling it from there too.

    Another thing worth to mention: the same hostings that results in 500 errors, display a Host Build Interrupt message during package creation. Anyway, the package continues building in the background and after few seconds it’s ready.

    The host in question is Namecheap. I have the problem on other local hostings, but they aren’t worth to mention as they’re very small.

    EDIT: same results after disabling shield on the whole domain

    • This reply was modified 7 years, 2 months ago by frafor.

    Hey @frafor,

    If you want to submit a support ticket for this issue I can have a closer look at your setup. Please provide a link to this thread when submitting the ticket.

    Thanks~

    I am having the same issue……. so please let me know if you found the solution

    Thread Starter frafor

    (@frafor)

    Hi asrto! It’s been a while since I don’t have this issue. I cannot say if the solution was plugin or server side, as the hosting (Namecheap in my case) have rolled out at least one server update/maintenance schedule.

    • This reply was modified 6 years, 8 months ago by frafor.

    It’s Solved Now…….. There is error in plugin

    • This reply was modified 6 years, 8 months ago by asrto.
Viewing 7 replies - 1 through 7 (of 7 total)
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