Error 500 and cannot download backup

  • Resolved Baptiste

    (@eustaches)


    6 years, 5 months ago

    Hello.

    On my new website I’ve got some problems. First no icon on the admin dashboard. Then error 500 in inspect element for main.min.css and general.min.css, also for page_backups.min.js.
    It’s like all folder of assets isn’t accessible.

    In settings I can’t do anything

    View post on imgur.com

    When I want to download a backup I’ve got a blank modal but if I remove the display none inside id I’ve got something like that :

    Thanks for waiting. Preparatioin 0% Please enter your private key to decrypt your backup.

    Is it a linux permission problem ?

    PHP Version: 7.2.5-1+0~20180505045740.21+stretch~1.gbpca2fa6
    Plugin version: 3.6.0

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support happyAnt

    (@duongcuong96)

    @showperformer
    hmm, did you using BackWPUp Pro?

    Thread Starter Baptiste

    (@eustaches)

    No I’m only using the free version. No problem on some other website

    Thread Starter Baptiste

    (@eustaches)

    Well, it was a problem with the .htaccess in your plugin. I had this error in apache

    Require not allowed here

    I had to remove it (not sure it’s the best idea but …)

    • This reply was modified 6 years, 5 months ago by Baptiste.
    Plugin Support happyAnt

    (@duongcuong96)

    @eustaches
    hmm, okay, so did the issue is fixed for you?
    if not, it okay to contact our private support at [email protected] and give me your error log, some screenshots or something like that ??

    Thread Starter Baptiste

    (@eustaches)

    Yes it’s fixed but certainly not with the best way. I don’t think that deleting .htaccess is a great idea.

    This may be a problem with my virtualhost. I will send an email !

Viewing 5 replies - 1 through 5 (of 5 total)
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