error 500 if matomo plugin is installed

  • Resolved insich

    (@insich)


    1 year, 9 months ago

    I get the following errror as soon, as matomo plugin is activated. My wordpress is 6.22, php: 8.2, matomo plugin: 4.14.2. The error occured first after moving the website to another server. Thanks for any help:

    Ein Fehler vom Typ E_ERROR wurde in der Zeile 136 der Datei /homepages/26/d963816289/htdocs/wp-ap/wp-content/plugins/matomo/app/vendor/php-di/php-di/src/Container.php verursacht. Fehlermeldung: Uncaught Error: Class ‘DI\NotFoundException’ not found in /homepages/26/d963816289/htdocs/wp-ap/wp-content/plugins/matomo/app/vendor/php-di/php-di/src/Container.php:136
    Stack trace:
    #0 /homepages/26/d963816289/htdocs/wp-ap/wp-content/plugins/matomo/app/core/Container/StaticContainer.php(81): DI\Container->get()
    #1 /homepages/26/d963816289/htdocs/wp-ap/wp-content/plugins/matomo/classes/WpMatomo/Admin/SystemReport.php(1351): Piwik\Container\StaticContainer::get()
    #2 /homepages/26/d963816289/htdocs/wp-ap/wp-content/plugins/matomo/classes/WpMatomo/Admin/SystemReport.php(277): WpMatomo\Admin\SystemReport->get_browser_info()
    #3 /homepages/26/d963816289/htdocs/wp-ap/wp-content/plugins/matomo/classes/WpMatomo/Admin/SystemReport.php(288): WpMatomo\Admin\SystemReport->get_error_tables()
    #4 /homepages/26/d963816289/htdocs/wp-ap/wp-content/plugins/matomo/classes/WpMatomo/Admin/Menu.php(183): WpMatomo\Admin\SystemReport->errors_present()
    #5 /homepages/26/d963816289/htdocs/wp-ap/wp-includes/class-wp-hook.php(308): WpMatomo

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Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support emermatomo

    (@emermatomo)

    Hi?@insich It seems like this is a plugin incompatibility issue. Kindly check check this link if you have a plugin installed??Which plugins is Matomo for WordPress known to be not compatible with?

    Thread Starter insich

    (@insich)

    Thanks, I checked the list and could not find any plugin I use. Before moving to another server with the same plugins the matomo worked fine.

    Plugin Support emermatomo

    (@emermatomo)

    Upon investigating, this issue is generally caused by missing files in your?matomo/?directory. To fix this issue, please reupload all files from the latest Matomo version to your server.

    If after re-uploading all the files from the latest version you still experience this issue, try to restart the web server.

    Please let us know how it goes.

    Thread Starter insich

    (@insich)

    This does not work. The error is the same like before.

    Plugin Support emermatomo

    (@emermatomo)

    Hello @insich since the previous troubleshooting steps didn’t work, this might be a possible bug. I have created a bug report in GitHub so our developers can check on this You can check and provide additional information by going to this link: https://github.com/matomo-org/matomo-for-wordpress/issues/816

    Plugin Support emermatomo

    (@emermatomo)

    Hi @insich I hope you’re able to create a bug report and I do apologize if we’re not able to provide a solution for this at the moment.

    In the mean time, we’ll marking this issue as resolved. Please don’t hesitate to reach back if there is something else we can help you with.

Viewing 6 replies - 1 through 6 (of 6 total)
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