Error 500 in Woocommerce backend

  • Resolved spitelis

    (@spitelis)


    3 years, 1 month ago

    Hello,

    I have an issue with Facebook for Woocommerce’s latest update (2.6.9). Since the update, I can’t access the list of my Woocommerce products, getting an error 500 instead. Disabling this plugin makes Woocommerce functional again.
    I assume this is a memory issue, but increasing the memory up to 512MB changes nothing. Notably, this wasn’t a problem with version 2.6.8 and before. I’d like to keep using this plugin as I’ve built many Facebook ads on the automatically synced products, but it’s unlikely if this issue persists.

    Thank you in advance.

Viewing 1 replies (of 1 total)

  • Hi @spitelis

    The 500 error can indeed be associated with a lack of memory, but it is usually a conflict with a plugin or theme that saturates your server’s memory. So even increasing the available memory, probably won’t solve the issue.

    The important here is to find out which plugin or theme is causing this conflict.

    I recommend that you follow this documentation first:

    https://woocommerce.com/document/how-to-test-for-conflicts/

    That way you can check which plugin (or theme) is creating a conflict with Facebook for WooCommerce or with your WooCommerce.

    best,

Viewing 1 replies (of 1 total)
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