Error 500 – Internal Server Error

  • Resolved rpeterson70

    (@rpeterson70)


    9 years, 8 months ago

    Hello, I have been getting the “Error 500 – Internal Server Error” in my two wordpress admin accounts. For both accounts if I click on “plugins” or “updates”, I get the error.

    One thing that might be related is my hosting company, inmotion, on June 17 moved my sites to a new server, so could this cause this error? My websites are all working correctly, as far as I know, it is just the plugins and updates sections in wordpress.

    Two other issues that I noticed are not working correctly are, if I click on new themes, and try to click on Featured or popular, nothing happens, no themes show up on screen? The other issue is when I tried to upload two photos, they seem to upload, but the photo does not show up just a jpg icon is there, and if I insert it into a post no photo shows up the the name of the file.

    The site that I was working on and first noticed the issues is https://www.robertpetersonphotography.com.

    Thanks for any help, kind regards,
    Robert Peterson

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  • Moderator t-p

    (@t-p)

    Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, try switching to the default theme for your version of WordPress to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via FTP or SFTP, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.

    If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via FTP or SFTP and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your FTP or SFTP client to view invisible files.

    If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

    Thread Starter rpeterson70

    (@rpeterson70)

    Hello Tara, thanks for your help. I figured out the problem with the help of my hosting company support center. I searched for Error 500 and the first thing that came up was that my PHP version might not be correct. The first line said, “The latest version of WordPress requires that the PHP version be set to version 5.4 or higher.” I checked my version and I think it was set to 5.2, so I updated it to the latest 5.6 and all my problems went away, what a relief.

    Thanks again for your help, I really appreciate it.
    Kind regards,
    Robert Peterson

    Moderator t-p

    (@t-p)

    You are welcome ??

Viewing 3 replies - 1 through 3 (of 3 total)
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