Error 500 on Portfolio Page

  • Resolved designguideat

    (@designguideat)


    8 years, 5 months ago

    Hello,

    when i insert the portfolio code i get a white page – when i inspect it with the developer tools i can see that i am getting an error 500 on this page.

    But: if i insert the sample gallery which is coming with your plugin everything works fine.
    If i change an image in this sample gallery it is the same: white page.

    The url is: https://www.hochzeitsfotograf.tirol/weddingpages3

    Can you please have a look? You made a great plugin, would be a pity if we can not use it ??

    Thank you,
    best regards,
    Andreas

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hello there
    The error 500 is server error. We would like to check if it’s somehow relates to our plugin or not
    Could you please drop a message to developer [email protected] as the issue is site specific.

    Thank you

    Thread Starter designguideat

    (@designguideat)

    Thank you for the fast reply.
    There is only a blank page with that error when the plugin code is inserted. And only, when changes were made in the original demo portfolio or the portfolio id is not 1.

    I will write the developer. Thanks.
    BR Andreas

    Dear designguideat,

    Could you please inform us if your problem was resolved? Your ticket is in pending status and if your issue was solved please mark this topic resolved.

    If there is any technical issue left please tell us, we will be glad to assist you.

    Thank you.

    Thread Starter designguideat

    (@designguideat)

    Problem was resolved by Huge-IT Support. Thank you very much for your help!!

    Hello,
    I’ve the same problem, can you help me?

    Thank you,
    best regards,
    Daniele

    Hi Daniele
    Pleased drop a message we will do the same fixes, and inform the reason so you could leave the feedback here for others

Viewing 6 replies - 1 through 6 (of 6 total)
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