Error 500 Server Error

  • I want to report that I have had a 500 error message for over two weeks and I cannot post to my site. Because this is a server problem, I am refusing to pay an outside company to fix what I believe to be a WordPress problem. I am using a Mac OS system and my website it https://www.kidhelper.com. Can you help me? Thanks for any reply. Barney Kinard

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  • Hello Barney,

    You should not have to pay an outside company, however you may need to contact your web host depending on the cause of the issue. 500 errors are generally caused by a permissions error on your website. For example, if one of your php files has become “write-able” to all users then the 500 error will display. If your web host has cPanel, you can check the error log to find the exact file that is causing the 500 error to display.

    If you can get the error log (either in your cPanel or from your hosting provider), that will really help nail down the exact cause so this can be corrected!

    Kevin

    500 errors are also often caused by typos in .htaccess files, but it doesnt sound like that’s what’s going on here.

    I’m a little confused about refusing to pay an outside company for help on a WordPress problem – isn’t WordPress free software? Are you demanding a refund if it doesnt work right?

    Regardless, I’m sure someone in this forum would be more than happy to help you. From the looks of things, maybe it’s already sorted out?

    Good luck!

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