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  • @fabrice-theveny

    Thanks for reaching out. There are several grey areas that might be behind the issue that you are facing, let’s try to initiate the debugging process:

    – switching to the default theme to rule out any theme-specific problems.

    – resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    – re-uploading all files & folders – except the wp-content folder – from a fresh download of your current version of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

    Resource: https://www.ads-software.com/support/topic/500-internal-server-error-updating-adding-plugins?replies=14

    Let me know if either of the above helps your case else we would try other options too.

    Awaiting your response.

    Regards,
    Sandeep

    @FABRICE-THEVENY- Just thought to drop in and inquire if you are still facing issues with the plugin.

    Regards,
    Sandeep

Viewing 2 replies - 1 through 2 (of 2 total)
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