error

Are you passing shipping country ?

it might be because shipping country or billing country not being passed

here is what i see on documentation

Other EVOSnap Considerations
International AVS Behavior
Transactions are declined if the submitted address data does not match. Merchants can
override this behavior on a per-transaction basis, if permitted by EVOSnap. Merchant
accounts are configured to either use or not use AVS processing when they are boarded.
If the account is configured to not use AVS processing, AVS is not performed, even if the
data is included. If the merchant account is configured to use AVS, every transaction must
include AVS data, unless the merchant is authorized by EVOSnap to override the AVS
processing.
API
Customer code is required. If not present, customer code is populated with 0000. Country
code must be in ISO format. For example, GBP, CHE, AUS.
Error Codes
? RTC 350
Description—EVOSnap: country must be a valid three-character value if specified.
Message—country must be a valid three-character value if specified.
? RTC 351
Description—EVOSnap: employee ID cannot be more than 6 characters in length, 4
for a retail transaction.
Message—employee ID must be 1 to %x characters in length.

i am checking it as “same as billing adress”

i think authorize.net wants three charactered country but woocommerce sends full name of country.

In fact the authorize .net merchant account that you have meets following

If the merchant account is configured to use AVS, every transaction must
include AVS data,

so we need to send thee character code to Authorize.net that will fix the problem

how i can send three character code to authorize.net?

I am looking into it where to pass those details this case never came before so it’s not implemented on plugin

You also need to ask authotize.net support as what parameter should be passed to handle 3 chars country code

did u asked authorizenet support for what we need to pass as AVS supported data to authorize.net

Hi,

I’m getting the exact same error. Did you manage to solve this?

You need to ask authorize.net support how to pass 3 characters country code to Gateway

i did not found any reference on Authorize.Net Documentation on how to send 3 Chars Country code in AIM authorize.net if anyone can let me know i can fix the issue on plugin or where ever needed this is not needed everytime i hope when you have AVS ( address verification) enabled it asks for country code so Authorize.net should be best way to ask to support as ” In which parameter should i send Country Code 3 chars in POST request to gateway ”

Thanks

Hi Nazrulhassanmca,

I just spoke to authorize.net and they say the country code should be 2 characters.

Why I don’t understand is if this plugin is meant for working with woocommerce why nobody else apart from the OP has had the problem.

Many thanks… would be good to solve this and also could be of benefit to others…

What do you mean by OP is it optimizepress?

i m ready to help but i need to know what( which parameter) is being missed while passing to authorize.net now they say 2 chars so what will be a new parameter like

$customer->first_name 	= $wc_order->billing_first_name;
$customer->last_name 	= $wc_order->billing_last_name;
$customer->company 		= $wc_order->billing_company;
$customer->address 		= $wc_order->billing_address_1 .' '. $wc_order->billing_address_2;
$customer->city 		= $wc_order->billing_city;
$customer->state 		= $wc_order->billing_state;
$customer->zip 			= $wc_order->billing_postcode;
$customer->country 		= $wc_order->billing_country;
$customer->phone 		= $wc_order->billing_phone;

so internally i see $customer->country being passed no idea if a new parameter need to be passed

Hi Nazrulhassanmca,

I mislead there a bit sorry, by OP I meant the original poster of the thread ??

I’m now thinking it could be to do with using woocommerce and wp-member plugins together (as both plugins allow users to register, woocommerce with a drop down for country and wp-member is a text box for country). I’m not sure… Perhaps the POST data being pulled from the database is causing it?

Yes I think that sounds about right… I’ll send you an email on it. Thanks for all your help!

It was found to be issue with Payment Processor of Merchant account it was using EVOSnap as payment processor that requires country code in 3 Char format like USA, IND etc which is not provided by woocommerce So anyone who is using authorize.net with Payment Processor EVOSnap has to submit a processor change request to authorize.net

You can find payment processor name on merchant profile in authorize.net live account https://www.screencast.com/t/O1pW7sSl4