Error 90002 / Error 931

  • Resolved tristankappel

    (@tristankappel)


    4 years, 11 months ago

    Hello,

    we cannot publish any listings on ebay. It says token has expired. If we reconnect to ebay and refresh the token, the plugins tells us, that everything worked well and our token is valid now. But if we then try to publish any of our listings, the problem is still there. We already activated Error Log, but if we click directly on one of the Logs, the popup remains white. In settings we get error below, even after “successfully” refreshing the token:

    Error in FetchToken(): FetchTokenResponseType Object
    (
    [Timestamp:protected] => 2020-04-07T10:21:00.680Z
    [Ack:protected] => Failure
    [Errors:protected] => Array
    (
    [0] => ErrorType Object
    (
    [ShortMessage:protected] => Sitzungs-ID abgelaufen.
    [LongMessage:protected] => Die Sitzungs-ID in Ihrer Anfrage ist abgelaufen. Informationen zur Gültigkeitsdauer von Sitzungs-IDs finden sie in der API-Dokumentation.
    [ErrorCode:protected] => 21916016
    [SeverityCode:protected] => Error
    [ErrorClassification:protected] => RequestError
    )

    )

    [Version:protected] => 1123
    [Build:protected] => E1123_INTL_APISIGNIN_19059236_R1
    )

    Please help us out! Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support WP Lab Support

    (@wp-lab-support)

    Hey @tristankappel

    I would recommend removing the WP-Lister authorization on your eBay account and then try refreshing the token again. Usually when refreshing the token (after it has expired) does not work, you need to remove the authorization for WP-Lister on your eBay account completely. Then do a new token request like you already did and that should fix this.

    Kind regards,
    John

    Thread Starter tristankappel

    (@tristankappel)

    Hi John,

    I followed your instructions, but now I’m still getting the same Errors. When I test Ebay API connection via Tools Page, the plugin says everything works fine and is correctly set up.

    Kind regards,
    Trisran

    Plugin Support WP Lab Support

    (@wp-lab-support)

    Hey @tristankappel

    Have you spoken with eBay? Are you sure there is nothing wrong with your eBay account? If you have confirmed your eBay account is in working order, please reach out to our support here: https://www.wplab.com/request-support/ and include a link to this forum post so we can get up to speed and help you further.

    Kind regards,
    John

Viewing 3 replies - 1 through 3 (of 3 total)
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