Error Activating 2FA

  • Resolved said303

    (@said303)


    1 year, 2 months ago

    Hey, I’m receiving an error while trying to activate 2FA.

    The code provided does not match the expected value. Please verify that the time on your authenticator device is correct and that this server’s time is correct.

    • Wordfence Network Time2024-01-08 09:26:05 UTC
    • Server Time2024-01-08 09:26:05 UTC
    • Wordfence Network Time Offset+ less than 1 second
    • NTP Time Offset+ less than 1 second

    While I was using a different security plugin to have 2FA I didn’t experience any similar issues.

    Maybe you have any insights about this issue?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support wfmark

    (@wfmark)

    Hi @said303, thanks for reaching out to us about this issue.

    Have you tried any other authenticator apps such as Google Authenticator (as one possible example)? The reason I ask is that when the time offset seems fine, we have seen specific authenticators give different results. Confirming whether another authenticator also fails would be good to determine the cause.

    If the issue persists on a different authenticator app, please send a diagnostic report to wftest @ wordfence . com. You can find the link to do so at the top of the Wordfence > Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

    Thanks,

    Mark.

    Thread Starter said303

    (@said303)

    Hey Mark!

    Thanks for your insights. Indeed, switching to another authenticator app saved the day. I was using Google app at first but I switched to microsoft.

    Plugin Support wfmark

    (@wfmark)

    @said303, Thank you for the update.

    I am glad that we were able to figure out where the problem was.

    Thanks,

    Mark.

Viewing 3 replies - 1 through 3 (of 3 total)
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