Error activating plugin

  • Resolved Robrs

    (@robrs)


    10 years, 8 months ago

    I am also receiving an error when I try to activate the plugin:

    WordPress version: 3.8.1
    PHP Version: 5.5
    LeadIn Version: 0.6.1

    The error message is below. Any help you can offer?

    Fatal error: Uncaught exception ‘Exception’ with message ‘Tried to create an alias but the call was not successful’ in D:\home\site\wwwroot\wp-content\plugins\leadin\lib\mixpanel\Producers\MixpanelEvents.php:150 Stack trace: #0 D:\home\site\wwwroot\wp-content\plugins\leadin\lib\mixpanel\Mixpanel.php(300): Producers_MixpanelEvents->createAlias(‘d778fb890622431…’, ‘ALIASREMOVED’) #1 D:\home\site\wwwroot\wp-content\plugins\leadin\inc\leadin-functions.php(120): Mixpanel->createAlias(‘d778fb890622431…’, ‘ALIASREMOVED’) #2 D:\home\site\wwwroot\wp-content\plugins\leadin\inc\leadin-functions.php(170): leadin_register_user() #3 D:\home\site\wwwroot\wp-content\plugins\leadin\leadin.php(123): leadin_track_plugin_registration_hook(true) #4 [internal function]: WPLeadIn->add_leadin_defaults(”) #5 D:\home\site\wwwroot\wp-includes\plugin.php(429): call_user_func_array(Array, Array) #6 D:\home\site\wwwroot\wp-admin\plugins.php(150): do_action(‘activate_leadin…’) #7 {main} thrown in D:\home\site\wwwroot\wp-content\plugins\leadin\lib\mixpanel\Producers\MixpanelEvents.php on line 150

    https://www.ads-software.com/plugins/leadin/

Viewing 8 replies - 1 through 8 (of 8 total)

  • Hi Robrs –

    Thanks for letting us know about this issue! This sounds like a lame answer, but can you please try deactivating the reactivating the plugin to check if the error persists?

    Thanks,
    – Andy

    Thread Starter Robrs

    (@robrs)

    It won’t let me deactivate it because it won’t activate… that error gets thrown when trying to activate. I tried removing the plugin and reinstalling and then activating and got the same error. Frustrating… can’t find any other plugin that has this functionality…

    I’m sorry we caused you frustration and I want to fix the problem for you as soon as possible.

    I refactored some of our code based on your support ticket and thanks again for letting us know about the issue.

    Can you please email me at [email protected] so I can send you over a new custom .zip file to install that should work for your website?

    – Andy

    I’m glad the custom version of the plugin I sent over worked for you.

    We rolled in a fix into the next version of the plugin which should take care of the problem for others in the future.

    Thanks again for finding this bug and letting us know.

    – Andy

    Thread Starter Robrs

    (@robrs)

    Andy, thanks for the outstanding support on this! You definitely went over the top to address my issue… to anyone reading this… their support is top notch!

    Hi
    Dont know if this is the right place to post since the thread is marked resoloved. But I get exactly the same error.

    Perhaps you can fix it the same way?
    Thanks
    /Martin

    Hi Martin –

    Thank you for posting your issue. We are actually launching a fix for this issue later today. I’m sorry for the problem and we should have a working version out for you to test very soon.

    If you’d like the fix before the update, you can email me at [email protected] and I’ll send you over the new version.

    Thanks,
    – Andy

    Hi Martin –

    I just wanted to let you know that we launched LeadIn Version 0.6.2 which includes a fix for this bug. If you download the current version from www.ads-software.com/plugins/leadin you should be all set. Please email me if you have any problems – [email protected].

    Thanks,
    – Andy

Viewing 8 replies - 1 through 8 (of 8 total)
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