Error activating Vaulting

  • Resolved eltano343

    (@eltano343)


    2 months, 2 weeks ago

    Our account has vaulting enabled but when the plugin asks the PayPal API (in modules/ppcp-api-client/src/Endpoint/[email protected], line 122) it gets an Exception with the following error message: UNAUTHORIZED ERROR: Authorization failed due to insufficient permissions. Invalid Scopes.

    The rest of the API calls seem to work fine since payments go through, but it is not working for subscriptions. Could you please help us with that?

    • This topic was modified 2 months, 2 weeks ago by eltano343.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @eltano343

    To resolve this issue, please disconnect and then reconnect your account via the onboarding wizard. This process will ensure that the necessary scopes are properly created, as manually created REST apps may not automatically include them.

    If you need any further assistance or have additional questions, feel free to ask.

    Kind Regards,

    Krystian

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @eltano343

    Since we have not received any further communication from you, we are assuming that your issue has been resolved.

    Therefore, we mark this thread as resolved. If you still have any questions or if a new problem arises, don’t hesitate to open a new thread.

    Kind regards,
    Krystian

    Thread Starter eltano343

    (@eltano343)

    Sorry, I missed the first email. It went to my spam inbox. We could not try the onboarding wizard because it belongs to the client. We used the manual input instead.

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @eltano343

    Please follow these steps to share your system status report with us:

    1. Navigate to the WooCommerce / Status section in your site’s admin panel.
    2. Click on the Get system report button and then click Copy for support.
    3. Paste the report into our PrivateBin.
    4. After uploading, please share the link here so we can review the details thoroughly.

    Once we have a clearer picture of your system’s state and the specific circumstances, we can guide you better on how to resolve the issue.

    Kind regards,
    Krystian

    Thread Starter eltano343

    (@eltano343)

    Hi Krystian, here it is https://privatebin.syde.com/?5aeec24762613a08#9DCCQkCRHF2CCkFCrQ9xdjoT3gkRxed2HN3PuLV6yZT7

Viewing 5 replies - 1 through 5 (of 5 total)
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