Error after last update

Hello @io2big,

Let’s try to check our requirements first and then we can start our regular troubleshooting.
Would that be ok?

Check with your hosting provider if your environment meets these requirements:
https://www.imagely.com/docs/requirements/

– PHP version 7.3 or greater
– MySQL version 5.6 or greater
– HTTPS support
– The mod_rewrite Apache module

Confirm with your hosting provider that you have set in your installed php.ini file:

– PHP Safe Mode turned OFF
– At least 250MB memory allowed
– 30MB or larger upload limit
– 30MB or larger post limit

Please, keep us posted.
We are happy to help!

Hello,
i confirm all requirements.
Before update it worked. After update no more.

Hi again @io2big,

Ok, next step is to check for existing conflicts in your end:

1.- Temporarily deactivate all your plugins except NextGen Gallery.
2.- Is the problem solved? Then, it was caused by one of your plugins. Please check one by one and find the one causing the problem.
3.- If the problem is not solved with the deactivation of the plugins, try changing to a standard WordPress theme, it could be a conflict with your current theme.

Note: We recommend performing a full website backup before any troubleshooting.

Please, keep us posted. We are happy to help!

Nothing. the Problem Is not solved

apple#11

Hi @io2big,

Please try to re-install NextGen Gallery plugin by deactivating, removing it the download a fresh copy of it and install/activate it new. No worries about the galleries or settings – these would be safe.

Hope this helps

done. it’s work now.
tysm

• This reply was modified 5 years, 2 months ago by io2big.