Error after save/update page

Hi @diasaid

thank you for your words, I’m happy you like it.

The error you have written is triggered during the page saving process. On the front-end, you see the message “The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.” because maybe you were trying to visit the front-end builder. I’ve never tested this plugin with Enfold and due to the low number of active installations, I have not enough tests on the field. So I don’t exclude unexpected issues are occurring with Enfold.

But first I would like to exclude other causes.

The error you see is probably due to a PHP memory leak. Your maximum PHP memory limit is ok, but the same the memory is not enough for the saving process. This happens when the required memory goes to “infinite”. On my installations, I’m not able to reproduce the issue.

I don’t know if you have a staging environment and you can do the following tests:

– upgrade PHP to the last stable version available on your server (PHP 5.6.40 is a little old)
– disable all other plugins and try to save again the page
– if you still have the problem, switch to the default WordPress theme and try to save again the page.

Then we will know if one of the plugins gives conflicts or the theme and we can focus on the root cause.

Let me know if you have a live site and you can’t perform the tests above. In that case, we will find other ways for the investigation.

Hello Jose,

thank you a lot for such a quick and informative answer. Yes, unfortunitally I have no staging version of the site. It is live site and for a couple days all worked fine with you plugin. I created several backups of the site database, but yes my customer is very sensitive and I would not like to testing smth on live site. If there are no other ways, I will create a copy of the site and install it on other hosting for tests. But important notice – problem appears – site crashes only on on mobile version of on page. Mobile page of other page – works fine, and Enfold builder loads just fine.

the error is triggered inside a function that synchronizes desktop and mobile for the text changes you may make on the desktop version.
When you replace some text on desktop, the plugin tries to detect the change and wants to change also the same text on mobile. This synchronization is one direction, from desktop to mobile, but not from mobile to desktop. It works only if on mobile you have exactly the same text.
Theoretically, the parser should not arrive at line 401, because you are saving a mobile page. This is already strange.

You have it only on one page because probably you have changed something on that page and the synchronization function is called during the saving process.

Then inside the function, it looks the issue occurs due to an “infinite” number of differences between desktop and mobile.

I have an old version of Enfold. First I will test that version on my development installation. I will try all kinds of savings and replacements. If I have no errors I will ask you to prepare a copy and installing on other hostings.

Until then if you need a quick and dirty solution, open the file specific-content-for-mobile/admin/scfm-admin.php and comment the line 324

add_action( ‘post_updated’,’eos_scfm_check_diffs_on_save’,10,3 );

has to become

//add_action( ‘post_updated’,’eos_scfm_check_diffs_on_save’,10,3 );

This will prevent synchronization during the saving process. The function giving errors will not be called and you should not have issues anymore.

Soon I hope you should have a clean solution.

Actually, I think it is not just about this specific plugin. And I believe that you are right about php memory limits and so on. I tried to create duplicate this “heave” mobile page. So now I even unable to sent it to the trash, wp returns me: Fatal error: Maximum execution time of 30 seconds exceeded in /home/spukelv/public_html/wp-includes/plugin.php on line 369

Will try to create copy tomorrow and upgrade php and see what happens.

Hi @diasaid

thank you for the information. Try also the new version 0.0.9. I’ve fixed a bug that was triggered in some cases trashing the mobile pages. The trashing issue should be solved.
Let me know.

Hello Jose,

thank you for all your focus. Here what I’ve done:

1. Updated the plugin;
2. Updated php from 5 to 7.3.
3. Updated wordpress

here what I have at the moment:

1. I was able to delete the copy of the page (problem I mentioned above)
2. I am able to open Editor of the mobile of the Latvian Page (have two languages)
3. I am able to open Editor of the mobile page of the English Page, but Enfold built-in editor not opening (showing preloader and no reaction)

Can I disable your plugin to test is it plugin problem or not? I will not loose some sort of data/functionality after activate it again?

Hi @diasaid
thank you for the information. We are nearer the solution.

So the last problem is related to the inbuilt Enfold editor.

If you disable Specific Content For Mobile but you don’t delete it, you don’t lose anything. If after disabling it you also delete it, you will lose the connection between desktop and mobile versions. In any case, you don’t need to delete it, just disable it.

Before to disable it, have a look at your JavaScript console. Usually to see your JavaScript console: right-click => Inspect Elements => Console

If you see errors you can share a screenshot, it may be helpful to understand what is the problem.

Then you can disable Specific Content For Mobile and see if the editor loads without problems.

Ok, here what I got:

1. After disabling/enabling all plugins I investigating that Yoast SEO plugin is the one which gives such reaction
2. Still have strange behaviour trying to delete those duplicates. I need restore both to work. It is smth with database I guess.

May be this give smth to you. I need clean list of pages, because I will give the site to the customer and I don’t want there are list of pages like:

Desktop Page
Mobile page
Mobile page draft
Mobile page draft …. ??

May be this feedback clears smth for you?

But important thing is that at last I can get enfold editor/customizer, so I can go further with this site! But if we could solve this ‘drafts in the trash’ situation I would be happy!

• This reply was modified 5 years ago by Maksims.

Hi @diasaid

thank you for the update.

Are you sure it’s SCFM that is preventing those pages from deletion?

I suggest to:
– enable the debug logging with the following lines of code in wp-config.php:

define( ‘WP_DEBUG’, true );
define( ‘WP_DEBUG_LOG’, true );
define( ‘WP_DEBUG_DISPLAY’, false );

– with SCFM active, try to delete one of the pages that give you problems during the deletion
– check the errors and warning that you find into the file wp-content/debug.log
– disable SCFM and then delete one of the pages you want to delete.

If you are able to delete one of those pages after disabling SCFM, you will confirm the problem is caused by SCFM. If so, I kindly ask you to let me know the errors and warnings that you find in the file debug.log before to delete all the pages you want to delete. This will help to understand what’s the problem.

If not so, it means the problem is caused by something else. In any case, the debug.log file can help to understand.

Hello Hose!

Sorry, was busy to answer you properly also do what you suggest. But I will, and will try to answer you about results. In couple days.

hello @diasaid

no problem, when you have news let me know.

Hi @diasaid

I’m going to close this thread for inactivity. If you have news don’t hesitate to open a new one.