• Resolved xtensions

    (@williamews)


    Hello. Thanks for the support!

    We started getting the error bellow after upgrading Smush It…

    StartedFatal error: require_once(): Failed opening required ‘/home/…/public_html/…/wp-content/plugins/wp-smushit/lib/class-wp-smush-nextgen.php’ (include_path=’.:/opt/cpanel/ea-php70/root/usr/share/pear’) in /home/…/public_html/marketplace/wp-content/plugins/wp-smushit/lib/class-wp-smush.php on line 1621

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    Hello @williamews

    Sorry to hear you have this issue. I’ve tested the Smush on my end and could not reproduce this issue. Would you please re-install the plugin manually by uploading the file wp-smush directly to /wp-content/plugins/ replacing the old file.

    If this will not resolve the issue, please run a quick test for a conflict with another plugin and theme. Before running this test, please have a backup of your site.

    If you have access to wp-admin, go to Plugins and deactivate all plugins besides WP Smush. Activate the WP Smush and see if the error still there. If all is well, start activating one plugin at a time, until you will find the plugin that is conflicting.

    In case you do not have access to the wp-admin, please access your site’s folders via FTP, go to ../wp-content/plugins/ and rename the plugins folder to plugins-deactivate.

    Create new plugins folder, move wp-smush folder there form plugins-deactivate. Check if the Fatal error still showing. If all is well please move one folder at a time from plugins-deactivate to plugins, every time checking if teh fatal error will be back.

    Please note, during this test, do not load Plugins page within the wp-admin. This will deactivate all the active plugins.

    Let us know how it went!

    Cheers,
    Nastia

    Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello @williamews,

    it’s been a while since we’ve heard back from you, so I’m marking this thread as resolved. Feel free to post back any updates and we will re-open it and continue troubleshooting. ??

    Thank you,
    Dimitris

Viewing 2 replies - 1 through 2 (of 2 total)
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