I am closing this topic to new replies and archiving the many “I have this problem too” replies.
If you need support then per the forum guidelines please start your own topic.
https://www.ads-software.com/support/forum-user-guide/faq/#i-have-the-same-problem-can-i-just-reply-to-someone-elses-post-with-me-too
You can do so here.
https://www.ads-software.com/support/plugin/pdf-embedder/
If you are a premium customer then you cannot post on this site for support. The developer will get into real trouble here if they support customers on this site.
For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.
As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.