great plugin and great support

Hi @vjranga

The wpvivid_request error won’t destroy anything.

So, are you able to be more specific on your problem please?

For example,

• What operation did you perform to get the site destroyed?
• What is the site’s url?

Kind Regards,

I used this plugin to backup my website.
after I change my hosting plan Interserve to ionos.
then, I try to restore my website but this plugin not working.

always pop up this error message -:
wpvivid_request: error(): an error occurred when trying to establish communication with your server. This error may be request not reaching or server not responding. Please try again later.

Hi @vjranga

Thank you for the update.

First, as mentioned earlier, this error won’t destroy anything because with it, you are not able to do anything with WPvivid.

So, you will need to make sure that it’s not a problem with the website itself, you can do that by trying to use other WPvivid functions, for example, creating a backup on the site.

If you get the same error with all WPvivid functions, you can use the browser’s developer tool(press F12 on Chrome) to check the specific error message and then fix it first.

All the best,

I completely removed the website and reassembled them. (also removed SSL) Now it is working.

That’s great! @vjranga

Glad it works now.

Feel free to let us know if you need any help using our plugin.

All the best,

@vjranga

And since it works now, would you consider changing your rating please? We would really appreciate it.

All the best,

It FTP location does not recognize the old backup file. Is it possible?

Hi @vjranga

Many thanks for changing the rating!

Scanning for remote old backups is a pro feature. In the free version, you can only scan for local backup files.

All the best,

Okay, thanks for the quick answer to all my questions.

Thank you very much! @vjranga

Let us know if you have any issues using our plugins in the future.

All the best,