ERROR: An error was encountered while trying to authenticate. Please try again.

  • Resolved CelieHair

    (@a3360765)


    1 year, 3 months ago

    Hi

    When I log in to the backend, I get an error. I tried several times and it still happened.

    After I disabled the plugin Wordfence Security, I could log in normally. How can I solve this problem?

    Thanks

Viewing 1 replies (of 1 total)
  • Plugin Support wfmark

    (@wfmark)

    Hi @a3360765, Thank you for reaching out.

    I suspect this could be a plugin/theme conflict.

    Do you have 2FA and/or reCAPTCHA enabled in Wordfence? It seems like the message you’re seeing is down to a problem when logging in but I’m not sure which stage you’re seeing the message.

    To rule out any plugin/theme conflict, I’d suggest disabling all other plugins except for Wordfence, then try to log in again to see if there’s a plugin or theme conflict causing the issue. You could also revert to a default theme, such as Twenty Twenty-Three. If you receive the same error, letting us know that it definitely only occurs when Wordfence is active would be helpful knowledge to have.

    Also, can you send a diagnostic report to wftest @ wordfence.com? You can find the link to do so at the top of the Wordfence Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    Let me know if this helps.

    Thanks,

    Mark.

Viewing 1 replies (of 1 total)
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