Error and widget does not load

  • Resolved coriannas

    (@coriannas)


    9 months, 2 weeks ago

    Hello – I just updated the plugin from 6.3-6.4, and am now getting the error message:

    ErrorUtils caught an error:

    Found null hrp, blocking mods: ExceptionDialog; non-blocking mods: ; response error: 1357032, summary: Something Went Wrong, description: Please try refreshing the page or closing and re-opening your browser window.

    Subsequent non-fatal errors won’t be logged; see https://fburl.com/debugjs.

    The Facebook page feed is not loading. I have tried removing the widget and adding a new one, but it does not seem to help.

    Thank you for your help!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Milap

    (@milap)

    Hi there,

    The error provided above doesn’t help in identifying the actual issue. Please share more details if possible.

    The Facebook Graph API has been updated, and to support PHP 8.3, I needed to update the plugin. Kindly follow the steps below to get it to work.

    1. Delete the existing widget or Shortcode if added.
    2. Deactivate and delete the plugin.
    3. Install latest plugin version 6.4 and activate it.
    4. Add widget or Shortcode (You don’t require Facebook Application ID).
    5. Checkout this video for step by step instructions : https://www.youtube.com/watch?v=qayeaqlmofA

    Please let me know if you still face any issues.

    Thread Starter coriannas

    (@coriannas)

    Hi Milap,

    I’ve deleted the plugin and installed the latest version (6.4), but I’m still getting the same problem. Any other ideas?

    Plugin Author Milap

    (@milap)

    As I mentioned above, the error provided above doesn’t help in identifying the actual issue. Please share more details if possible.

    Thread Starter coriannas

    (@coriannas)

    What kind of additional information would be helpful to you? The error above only happens on Safari, and only when logged in. If not logged in, I don’t get any error at all, but the feed will not load.

    In Firefox, I’m getting this error, both when logged in and when I am not: “Facebook SDK is being shimmed by Firefox. See?https://bugzilla.mozilla.org/show_bug.cgi?id=1226498?for details.”

    The only error I’m getting in Chrome is “Uncaught TypeError: Cannot read properties of undefined (reading ‘use’)
    at (index):204:3
    at (index):205:4″

    The widget does not load in any of those browsers whether logged in or not, except oddly, it does load when I am logged into the dashboard in Chrome.

    Thread Starter coriannas

    (@coriannas)

    Actually, I just realized that if I turn off “Combine Javascript Files” on SiteGround’s Speed Optimizer plugin, it fixes the issue. I wasn’t able to find any files from this plugin in their dropdown to exclude (which I have read means that they are likely hardcoded, rather than properly enqueued), so I just disabled the feature entirely, but it would be great to be able to just exclude the javascript files from combination in the future!

    Thanks for your help.

Viewing 5 replies - 1 through 5 (of 5 total)
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