Error at step 3 Configure your product listings

Hi @pinhinha,

I understand that when setting up the merchant account, you see a blank screen on Step 3 – “Configure your product listing”.

The error messages in the screenshot you share with us below is generic, and it’s not telling us a lot.

Link to image: https://pasteboard.co/hiDG4o0J8x8T.png

However, the issue of having a blank page during setup, from our experience, is often resolved by removing old data from the plugin and re-setting it up.

Please navigate to this URL: https://yoursite.com/wp-admin/options.php and look for the field names that start with gla_, then please empty all of those fields (that are not greyed out), and scroll down to find and click the save button.

If you’re still unable to reconnect, please do the following:

– First, backup your database [Important].

– Uninstall Google Listings and Ads

– Please navigate to your phpMyAdmin page, you might want to ask your host about how to access this phpMyAdmin if you’re not sure, and then navigate to the SQL section and paste the code below into the white box, lastly please click Go:

Link to image: https://d.pr/3iYHSw
Full Image here: https://d.pr/3iYHSw

The Code:

DELETE FROMwp_optionsWHERE option_name LIKE '%gla_%';

I hope that helps!

Hi @battouly.
Thank you very much for the reply.

Tried all the suggested instructions and I still have a blank screen.

One question: do I need jetpack installed?

I have exactly the same issue and have tried the above but it did not work. My guess is it relates to having multiple merchant centre accounts (eg one for each domain you manage as in our case) that connect back to a single google ads account. I think google ads throws up an error when it sees that the developer is asking for linking permissions when it already has them for another merchant account. This is probably a bug in the plugin and would need fixing?

• This reply was modified 2 years, 7 months ago by whitehorseman.

@whitehorseman that might be the case, my stage is exactly the same.

Hi there!

do I need jetpack installed?

It doesn’t need the Jetpack plugin to be installed.

When you navigate from one step to another, the plugin makes an Ajax call request with some parameters to get data or autosave your settings on each step.

You could keep the browser inspector open -> go to the Console tab -> try switching from Step 2 to Step 3 and observe what request is being sent on the console to see if there is an error code in the response.

The JSON response in that Ajax request might reveal more about what’s causing the issue.

Let us know how it goes ??

I am having the exact same issue on Step 3 of the process.

Not sure if this helps, but I get three errors in my inspector:
1) An error occurred while running ‘mapSelect’: r.woocommerce_default_country is undefined
(data.min.js:2:22407)
2) TypeError: Rg() is undefined
(react-dom.min.js:141:274)
3) Uncaught (in promise) TypeError: Rg() is undefined
(index.js:9:24997)

Hi @themathman,

We’d like to assist you with this, but kindly we request that you create a new thread here – https://www.ads-software.com/support/plugin/google-listings-and-ads/#new-topic-0

Thanks.

I have exactly the same issue

Hi @shahesam

Thanks for reaching out to let us know you’re experiencing this behavior as well. We’d like to ask that you please open up your own thread at https://www.ads-software.com/support/plugin/google-listings-and-ads/#new-topic-0 so we can provide direct assistance.

Thanks!