error at the backup of the site

Hi @marietek

My apologies for delayed reply.

Basing on your debug code, backup process seem to be successful.
I didn’t notice any errors in your logs, so I assume it’s a false positive.

Such false positive may happen when your browser loses connection with your server.

To confirm that, simply check if any new file is listed inside backup(s) list in our plugin settings.
That list can display only valid and restorable backups, if it’s there you don’t have to worry about anything, the backup was successful.

If the file is not listed or you want to resolve issue with false positive:

1. Go to “Other options” section
2. Change backup method: https://prnt.sc/1s1ofpa
3. Disable PHP CLI checking: https://prnt.sc/1sljr31
4. Save “Other options” section

Once done, try it out by running new backup.

If that won’t help, please try out to reset configuration of the plugin to its defaults.

1. Go to troubleshooting section: https://prnt.sc/z2ThAaieQWZt
   – There you can reset plugin configuration (at the very bottom)
2. Reset plugin configuration: https://prnt.sc/Fx16HdqXfc6j
3. Adjust backup directory path: https://prnt.sc/_aqklsPR3akC
   – For security reasons it’s good to modify the directory name of backups, it may also help you resolve the issue.

When you reset the configuration and adjust directory name, change backup method again (and disable PHP CLI) again, then try to run your backup process.

Let me know if that resolves your issue ??
Thank you!

As we didn’t hear any reply in last days.
I can assume that you resolved the issue.

Feel free to open new topic if I am wrong!
Thank you ??

Yes this backup of 3 weeks ago was here.

But as I try a new backup for this adress, with your advices, i have the problem once more BMI-hji2d6RZ-10774.

But the same I have it in the files.

But i did not try the migratation ???

Have a nice end of the year

Hi @marietek

Your debug code does not contain plugin configuration, just like it would be missing.

The only reason to that would be wrong configuration path, or directory permission issues.

I would suggest you to reset plugin configuration to defaults, it will detect new path if it changed and adjust everything. Overall backup process seem to be fine, so missing configuration could cause issues with saving as plugin wasn’t sure where to save the file.

1. Go to troubleshooting section: https://prnt.sc/z2ThAaieQWZt
2. Reset plugin configuration: https://prnt.sc/Fx16HdqXfc6j
3. Adjust backup directory path: https://prnt.sc/_aqklsPR3akC
   – That step is required for security reasons, please add to this path some random characters at the end like on screenshot.

If that won’t work, please try to apply recommendations from my previous post, as I don’t see that any of these were applied in your latest debug code.

Let me know if that resolves the issue ??
Thank you!

#Edit:
I just noticed that I already recommended you to reset configuration, which may mean that the issue is not with wrong path but permissions are not set properly overall which disallows our plugin to save them.

Please, contact your hosting provider or server administrator to make sure that all of your directories and files have proper permissions under <your site path>/wp-content/*

I try again with you recommandation but this time nothing happen except the yellow window to tell that ” it is on”…
I have the same problem with another website ermada.fr for which, like club-ecef.org, is the very big website of more than 1Go

PS I use différent adress @gmail for my convience. Problem ???

Thanks again

Hi @marietek

Could you please contact me via e-mail directly: [ support (at) backupbliss dot com ]?

Please mention URL to this topic, I’d like to debug it further as I have no more ideas for solution on this topic.