Error Billing State Code too many letters

  • Resolved solosails

    (@solosails)


    3 years, 7 months ago

    Just tried setting up this plugin and first test failed on the “State Code” requiring no more than 5 characters – the UK and I would imagine most countries outside of the USA don’t use state codes – it appears that this software only works in America? Is this the case?

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author CRM Perks

    (@crmperks)

    how you mapped this field in feed ? did you see any error in logs ?

    Thread Starter solosails

    (@solosails)

    Ah, There was only an option for “Contacts” in the ZOHO object – I refreshed it and now it shows me an option for invoices etc – I assume this is what makes the difference?

    Thread Starter solosails

    (@solosails)

    It is mapped as

    Type: Standard Field
    select Field: Shipping State / County

    Thread Starter solosails

    (@solosails)

    I think it is mapped correctly, but it appears that ZOHO books rejects any county/state that is longer than 5 characters – I had exactly this problem with wave accounting and wave connect – I had to delete that entry to get any api communication to work – this doesn’t seem like a good option or fix

    Thread Starter solosails

    (@solosails)

    Ah, OK, just realised there is a map point for state coude and state – just deleted the state code entry – all good now!

    Plugin Contributor sbazzi

    (@sbazzi)

    @solosails,

    I hope all is well,

    Please let us know if you have any additional questions,

    Thank You – Sam

    Thread Starter solosails

    (@solosails)

    Hi,

    I am now struggling to get the TAX to work with the shipping line – I can get the line totals tax to transfer and I can get the shipping total to transfer, I can get the shipping total including tax to transfer, but I cannot get the shipping tax to transfer – this means I cannot correctly account for tax as it seems there is no way to have a correct tax total charged including items and shipping

    Plugin Contributor sbazzi

    (@sbazzi)

    Hey @solosails,

    Feel free to contact us directly on our website for faster support.

    For Premium users, we do offer premium support, get help directly,

    Go to https://www.crmperks.com and open a support ticket.

    Thank You – Sam

Viewing 8 replies - 1 through 8 (of 8 total)
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