"Error: can't add user" with MailChimp integration

  • Resolved lindscd1

    (@lindscd1)


    8 years, 10 months ago

    Although both Mail Chimp and Opt-in Cat are configured correctly (I’ve used both for 2 years), someone entering their email address gets “Error: can’t add user”. This happens on the popup, widget, and short-code forms.

    The bizarre part is that sometimes (not often) the process works. Mail Chimp does add the user and sends the correct notifications.

    I’ve tried disabling plug-ins and adding them back in, and deleting and reinstalling opt-in cat manually.

    I am using version 1.55.

    https://www.ads-software.com/plugins/mailchimp-wp/

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author Ryan Novotny

    (@ryannovotny)

    Hi,

    There’s a few things I’d suggest that might solve it:

    1 – Make sure the API key is set for the form, maybe try to reset it so it will reload the mailing lists

    2 – Right below the API key make sure the mailing list is set

    Can you provide the URL of your website this happens on? I can try it out and see if I notice any errors on the front end

    [ Signature moderated ]

    Thread Starter lindscd1

    (@lindscd1)

    Reset API key. Mailing list is set. There is only one.

    URL is https://www.lindsayedmunds.com

    Thank you kindly for any help you can give me. This is a critical problem in addition to being very weird.

    Plugin Author Ryan Novotny

    (@ryannovotny)

    Hi,

    If you want to move this to our support system, I can log in to your site and see why MailChimp can’t add the user. If you want to, please create a temporary administrator account on your website and e-mail us the details at:

    support [ at ] fatcatapps [ dot ] com

    Or fill out the form on this page: https://fatcatapps.com/support/

    [ Signature moderated ]

    Plugin Author Ryan Novotny

    (@ryannovotny)

    Hi,

    I don’t exactly know why that issue occurred, MailChimp was rejecting the requests to add users (giving authentication error), but the issue seems to be fixed by updating to the latest version — which I’ve just released minutes ago.

    Feel free to let us know if you have any other issues or have any questions

    [ Signature moderated ]

    Thread Starter lindscd1

    (@lindscd1)

    Problem persists. Inconsistent rejection of signups by MailChimp. You’ve vetted my website. I’ve updated to latest version of Opt-in Cat. What else is there to do?

    Plugin Author Ryan Novotny

    (@ryannovotny)

    For some reason it is very inconsistent; some e-mail addresses work and some don’t. I will need further testing..

    [ Signature moderated ]

    Thread Starter lindscd1

    (@lindscd1)

    Do you think it would help to reset API key?

    Plugin Author Ryan Novotny

    (@ryannovotny)

    It might help, if you don’t have anything else that is using that API key I think it would be worth a try

    [ Signature moderated ]

    Thread Starter lindscd1

    (@lindscd1)

    For what it’s worth, a tech at SiteGround, my web host, performed a core downgrade to WP 4.2.2 but the issue persisted, and he reverted the changes and returned WordPress to 4.5.1.

    Thread Starter lindscd1

    (@lindscd1)

    Oh, I had hopes for generating a new API, but the problem persists.

    Plugin Author Ryan Novotny

    (@ryannovotny)

    We’ve released a fix for this in 1.5.7. It looks like sometimes MailChimp would reject adding users when the name field was blank. We now include a default for the name if it is not given (unnamed user) for MailChimp.

Viewing 11 replies - 1 through 11 (of 11 total)
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