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Resolved

(@lunarmimi)

Hi, after trying to change the purchase status, my site encountered the critical error. It said that there’s an error in Woocommerce code.

May I ask how to fix this problem and is this the known issue?

Below is the error description.

Actually I just updated to the version 8.4.0 but still no hope.

WordPress version 6.4.2
Active theme: Bellaria (Child Theme) (version 1.0.0)
Current plugin: WooCommerce (version 8.3.1)
PHP version 8.0.30

Error Details
=============
An error of type E_ERROR was caused in line 600 of the file /var/www/vhosts/lunarmimi.net/httpdocs/wp-content/plugins/woocommerce/includes/admin/meta-boxes/class-wc-meta-box-order-data.php. Error message: Uncaught Exception: Order status is missing. in /var/www/vhosts/lunarmimi.net/httpdocs/wp-content/plugins/woocommerce/includes/admin/meta-boxes/class-wc-meta-box-order-data.php:600
Stack trace:
#0 /var/www/vhosts/lunarmimi.net/httpdocs/wp-includes/class-wp-hook.php(326): WC_Meta_Box_Order_Data::save()
#1 /var/www/vhosts/lunarmimi.net/httpdocs/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
#2 /var/www/vhosts/lunarmimi.net/httpdocs/wp-includes/plugin.php(517): WP_Hook->do_action()
#3 /var/www/vhosts/lunarmimi.net/httpdocs/wp-content/plugins/woocommerce/includes/admin/class-wc-admin-meta-boxes.php(263): do_action()
#4 /var/www/vhosts/lunarmimi.net/httpdocs/wp-includes/class-wp-hook.php(326): WC_Admin_Meta_Boxes->save_meta_boxes()
#5 /var/www/vhosts/lunarmimi.net/httpdocs/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
#6 /var/www/vhosts/lunarmimi.net/httpdocs/wp-includes/plugin.php(517): WP_Hook->do_action()
#7 /var/www/vhosts/lunarmimi.net/httpdocs/wp-includes/post.php(4760): do_action()
#8 /var/www/vhosts/lunarmimi.net/httpdocs/wp-includes/post.php(4862): wp_insert_post()
#9 /var/www/vhosts/lunarmimi.net/httpdocs/wp-admin/includes/post.php(453): wp_update_post()
#10 /var/www/vhosts/lunarmimi.net/httpdocs/wp-admin/post.php(227): edit_post()
#11 {main}
thrown

Viewing 2 replies - 1 through 2 (of 2 total)

Plugin Support Shameem R. a11n
(@shameemreza)

10 months, 3 weeks ago
Hi @lunarmimi,

The error message you shared indicates a problem with the order status in your WooCommerce store.

This is not a known issue, and various factors may cause it. Here are a few steps you can take to resolve it:
1. Deactivate all your plugins except WooCommerce to see if the issue persists. If it doesn’t, reactivate your plugins one by one to identify the one causing the issue.
2. Switch to a default WordPress theme like Storefront to see if the issue is with your theme.
3. If the issue persists, try reinstalling WooCommerce. Don’t worry, your data won’t be lost.
If the issue still continues, you may need to debug your site. Please follow the instructions in this guide: How to Debug in WordPress.

Additionally, please can you share a copy of the following:
- System Status Report: Navigate to WooCommerce → Status. Select Get System Report and then Download for Support.
- Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.
You could copy and paste your reply or share it via Mozilla Community Pastebin and share the link here. This will help us investigate further and provide you with a more accurate solution.

Let us know how it goes or if you need further assistance.
Thread Starter lunarmimi
(@lunarmimi)

10 months, 3 weeks ago
Hello Shameem

Thank you for your prompt reply. I’ve just checked by deactivating plugins and it seems to be a conflict with my theme.

I’ll contact my theme provider to fix this issue. Thank you so much for your time. ??
- This reply was modified 10 months, 3 weeks ago by lunarmimi.

Viewing 2 replies - 1 through 2 (of 2 total)

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