Error causing site to crash

You have a custom product review form which does not contain all the variables required to save a review – in this case, the variable is “rating”. Without the rating variable, Jigoshop eCommerce throws an exception (I know, it should be more human readable – nostra culpa – fixing it right now). Adding an <input type="hidden" name="rating" value=""/> to the form should fix the problem.

I’m having the same issue and it crashes the site. When I rename the jigoshop plugin directory using FTP the site is back online.

How do you disable the “custom product review form” if you can’t access the plugin setting interface ??

Can you please be more specific on how to resolve this error?
Thanks

• This reply was modified 6 years, 8 months ago by troy7890.

Hi troy7890,
This is not a setting in Jigoshop eCommerce. Your active theme has a custom review form (or comment form) – which does not contain the variables required by the plugin for a review form to have – this basically means, that the theme’s incompatible with Jigoshop eCommerce. If you want to resolve this issue, you would need to locate the template that needs to be modified in your theme’s directory, and add the above input to the form.