Error checking required fields

Hi @andrea2121,

The checkout validation had to be temporarily moved to after the PayPal order creation to work around a potential conflict with third-party plugins that was causing orders to fail, despite the payment being successful. But with one of our upcoming updates, the issue will be resolved and the validation will again happen before creating the PayPal order as you are used to.

Kind regards,
Niklas

Hi @niklasinpsyde,
this behaviour, not validating fields before placing Paypal order, is a very serious problem!

The resolution of this, should have a very high priority, because it leads in lost sales!

There a lot of distracted customers that don’t compile all the required fields at the first submission.

Thank you.

@niklasinpsyde
Perfect thanks. Until then I will continue to use the previous plugin. Another important defect to correct: from a smartphone, the “credit or debit card” button always redirects to an external PayPal link, while it should remain on the site as on a desktop PC.
Best regards

Hi have the same error, fortunately is the restyling of a site and therefore not currently in production. But I’ll never put it into production, or I’ll be forced to switch e-commerce systems if you don’t fix it right away.
The fastest way to solve the problem would be to give the possibility to activate the standard paypal function (which performs the checks on the requested data before opening the Paypal page) instead of the direct checkout on paypal

Hi everyone,

There is still the possibility of downgrading to the plugin version 1.6.1.
In this version, the checkout validation happens immediately when the PayPal button is clicked.

However, please be aware with that version, we did receive reports about an increased order failure rate for orders as a result of conflicting behavior with certain third-party plugins. That means, payments were successful in PayPal, but the WooCommerce order could potentially fail, sending mixed messages to the customer. (PayPal success, Woo failure)
We recommend always using the latest plugin version, as the functionality was changed on purpose to temporarily prevent the previously reported problems.
The checkout validation before opening the PayPal window will come back probably with the update after the next one.

The PayPal Standard integration is no longer supported and also not recommended, but it could be enabled with a filter: https://developer.woocommerce.com/2021/07/12/developer-advisory-paypal-standard-will-be-hidden-on-new-installs/

@andrea2121 The behavior of the credit card smart button is controlled by PayPal. Some users may need to only enter credit card details, while others may be asked to register a PayPal account. This depends on many factors outside of the control of the plugin.
Enabling the PayPal Card Processing (if available) is the only way to guarantee users not having to login/register a PayPal account.

In any case, this issue will likely be resolved with an update sometime in February.

Kind regards,
Niklas