Error code pops up when customer try to pay with ACH

Hi @brianjiang0173520

Are you sure this is for an ACH payment and not a bank transfer request?

Kind Regards

Hi yes this is for accepting ACH payments, still having trouble to make it work, heres a screenshot

https://ibb.co/KxjKSvW

• This reply was modified 5 months ago by brianjiang0173520.
• This reply was modified 5 months ago by brianjiang0173520.

Hi @brianjiang0173520

Can you share the exact steps to reproduce?

1. What is the product type?
2. Are you using the checkout block?
3. Are you logged in or a guest user?
4. Are you saving the payment method during checkout?

Kind Regards

1. Its a variable product
2. I dont think Im using a checkout block tho Im not sure
3. using guest user
4. not saving the payment methods during checkout

appriciate the help thankyou!

Hi @brianjiang0173520

I can see you’re using the checkout block. I am able to re-create this error when using the checkout block, but not when using the checkout shortcode.

We will need to release an update to resolve this issue with ACH payments and the checkout block.

Kind Regards

Hi, is there a workaround for now? we only accept ACH payments on our store

Hi

1. Use the checkout shortcode instead of the checkout block.
2. Create a support ticket here and we’ll share the update.
3. Wait until tomorrow when the release goes out.

Kind Regards

Oh awesome, Ill just wait for the update tmr, thankyou!

Hi, is the update going to be out today to fix the issue?

Yes, in about 10 minutes.