Error Communicating with Server

  • Resolved klasd

    (@klasd)


    3 months ago

    I recently installed the AI chatbot plugin on my WordPress site, but I keep getting an error that says ‘Error communicating with the server.’ I’ve checked my internet connection, and everything else on my site seems to be working fine. What could be causing this issue and how can I fix it?

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  • Plugin Author mxchat

    (@mxchat)

    Thank you for reaching out, and I’m sorry to hear that you’re experiencing this issue.

    Here are a few steps you can follow to potentially fix the error:

    1. API Key Verification: Double-check that the OpenAI API key entered in the plugin settings is correct and has not expired. Sometimes, a simple typo or using an old key can cause this error.
    2. Account Credits: Please ensure that your OpenAI account has sufficient credits. If the account runs out of credits, it could prevent the server from responding to requests from the chatbot.
    3. API Rate Limits: Verify whether you have reached the API rate limits. If exceeded, you might need to wait until these limits are reset or consider upgrading your OpenAI subscription for higher limits.

    If these steps do not resolve the issue, could you please provide any error logs or additional details about when and how the error occurs? This information will help us diagnose the problem more effectively.

    Thread Starter klasd

    (@klasd)

    Thank you for the response. I hadn’t added any credits to my OpenAI account. I added $10 to the account and that appears to have resolved the issue. Thanks!

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