error conect paypal to woocommerce

  • Resolved alouta

    (@alouta)


    1 year, 11 months ago

    We could not complete the onboarding process. Some features, such as card processing, will not be available. To fix this, please try again

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Femi

    (@femiyb)

    Hello @alouta

    There are 2 things I can advise you in order to find out what is causing this issue:
    – Try connecting a sandbox account to the plugin and see if that is successful. This way, you will be able to find out if this is a plugin or account issue. You can create sandbox accounts here – https://developer.paypal.com/.
    – Contact PayPal Merchant Technical Support and ask them to review your account and make sure no issues exist on it – https://www.paypal-techsupport.com/s/contactsupport

    There is one situation where the onboarding does not go through correctly, when you press to the next pages too quickly, so you might want to try the onboarding one more time and take 5 seconds on every page before pressing to the next page. It might help…

    A last option is to manually connect your account to the plugin, but this is the last option, since other problems can occur when you do this. Here is a document that explains how to proceed on this – https://woocommerce.com/document/woocommerce-paypal-payments/#manual-credential-input

    Regards,
    Femi.

    Thread Starter alouta

    (@alouta)

    thank you @femiyb I will try and I will give you feedback

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    We have not heard back from you in a while, so I’m marking this thread as resolved.
    Hopefully, the above information helped you out.
    If you have any further questions, please feel free to reopen this topic or create a new one.
    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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