• Resolved deralict

    (@deralict)


    I am getting the same error many others have. I’ve connected to wordpress.com, my Google account and connected to Google Merchant Center, but it won’t connect to my Google Ads account, giving the error:

    There was an error getting your Google Ads accounts. Unexpected value in $auth option, got: Automattic\WooCommerce\GoogleListingsAndAds\Vendor\Google\Auth\Credentials\InsecureCredentials Object ( [token:Automattic\WooCommerce\GoogleListingsAndAds\Vendor\Google\Auth\Credentials\InsecureCredentials:private] => Array ( [access_token] => ) )

    Screenshot: https://www.dropbox.com/scl/fi/vhhrhkcq1blz5wswjgqwj/google-rrror.png?rlkey=h1qetmrhopjrmy8kbd1p5zj9l&dl=0

    Here is my Woocommerce status report. There are no fatal errors in the log.

    ` WordPress Environment</p> <p>WordPress address (URL): https://prologueworld.com<br>Site address (URL): https://prologueworld.com<br>WC Version: 9.3.1<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ? 3.8.1<br>Log Directory Writable: ?<br>WP Version: 6.6.2<br>WP Multisite: –<br>WP Memory Limit: 1 GB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_US<br>External object cache: – Server Environment</p> <p>Server Info: Apache<br>PHP Version: 8.2.23<br>PHP Post Max Size: 100 MB<br>PHP Time Limit: 30<br>PHP Max Input Vars: 1000000<br>cURL Version: 7.87.0<br>OpenSSL/1.1.1w</p> <p>SUHOSIN Installed: –<br>MySQL Version: 8.0.36<br>Max Upload Size: 100 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database</p> <p>WC Database Version: 9.3.1<br>WC Database Prefix: wp_<br>Total Database Size: 53.79MB<br>Database Data Size: 47.07MB<br>Database Index Size: 6.72MB<br>wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_ac_segments: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_actionscheduler_actions: Data: 0.45MB + Index: 0.63MB + Engine InnoDB<br>wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_actionscheduler_logs: Data: 0.23MB + Index: 0.19MB + Engine InnoDB<br>wp_admin_columns: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_aelia_dismissed_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_blockonomics_payments: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_cfw_acr_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB<br>wp_dgwt_wcas_index: Data: 0.11MB + Index: 0.02MB + Engine InnoDB<br>wp_dgwt_wcas_invindex_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_dgwt_wcas_invindex_doclist: Data: 1.52MB + Index: 0.61MB + Engine InnoDB<br>wp_dgwt_wcas_invindex_wordlist: Data: 0.13MB + Index: 0.08MB + Engine InnoDB<br>wp_fbv: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_fbv_attachment_folder: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_fsmpt_email_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_gla_budget_recommendations: Data: 0.19MB + Index: 0.14MB + Engine InnoDB<br>wp_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_motionpage_code: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_motionpage_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_motionpage_scripts: Data: 0.03MB + Index: 0.00MB + Engine InnoDB<br>wp_options: Data: 7.05MB + Index: 0.22MB + Engine InnoDB<br>wp_pmxe_exports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB + Engine InnoDB<br>wp_pmxe_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_pmxi_geocoding: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_pmxi_hash: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_pmxi_images: Data: 0.09MB + Index: 0.00MB + Engine InnoDB<br>wp_pmxi_imports: Data: 0.08MB + Index: 0.00MB + Engine InnoDB<br>wp_pmxi_posts: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>wp_pmxi_templates: Data: 0.08MB + Index: 0.00MB + Engine InnoDB<br>wp_postmeta: Data: 29.23MB + Index: 1.75MB + Engine InnoDB<br>wp_posts: Data: 4.47MB + Index: 0.44MB + Engine InnoDB<br>wp_rank_math_analytics_objects: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_rank_math_internal_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_term_relationships: Data: 0.11MB + Index: 0.06MB + Engine InnoDB<br>wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB<br>wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>wp_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_product_meta_lookup: Data: 0.05MB + Index: 0.11MB + Engine InnoDB<br>wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wpcb_folders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpcb_snippets: Data: 0.30MB + Index: 0.00MB + Engine InnoDB<br>wp_wpgb_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpgb_cards: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wpgb_facets: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_wpgb_grids: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wpgb_index: Data: 0.06MB + Index: 0.08MB + Engine InnoDB<br>wp_wpgb_styles: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wps_woo_zoho_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpsr_caches: Data: 0.44MB + Index: 0.00MB + Engine InnoDB<br>wp_wpsr_optimize_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpsr_reviews: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wsf_field: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_wsf_field_meta: Data: 0.06MB + Index: 0.06MB + Engine InnoDB<br>wp_wsf_form: Data: 0.05MB + Index: 0.13MB + Engine InnoDB<br>wp_wsf_form_meta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB<br>wp_wsf_form_stat: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wsf_group: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_wsf_group_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wsf_section: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_wsf_section_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wsf_submit: Data: 0.02MB + Index: 0.13MB + Engine InnoDB<br>wp_wsf_submit_meta: Data: 0.02MB + Index: 0.06MB + Engine InnoDB Post Type Counts</p> <p>acf-field: 82<br>acf-field-group: 5<br>acf-post-type: 2<br>acf-ui-options-page: 2<br>admin2020folders: 1<br>attachment: 1278<br>bricks_template: 11<br>ct_template: 4<br>customize_changeset: 2<br>eedashboard: 1<br>location: 10<br>masterpiece-collecti: 12<br>masterpieces: 5<br>nav_menu_item: 5<br>page: 20<br>post: 2<br>product: 142<br>product_variation: 78<br>revision: 965<br>shop_order: 4<br>uip-admin-menu: 1<br>uip-ui-template: 1<br>wp_global_styles: 1<br>wp_social_reviews: 1 Security</p> <p>Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (41)</p> <p>WPCodeBox 2: by WPCodeBox – 1.1.1<br>FluentSMTP: by FluentSMTP & WPManageNinja Team – 2.2.80<br>All-in-One WP Migration With Import: by ServMask – 6.77<br>Admin Columns Pro: by AdminColumns.com – 6.4.11<br>FiboSearch – AJAX Search for WooCommerce (Pro): by FiboSearch Team – 1.28.1<br>Advanced Themer for Bricks: by Maxime Beguin – 2.7.3<br>BricksExtras: by BricksExtras – 1.5.1<br>BricksLabs Bricks Navigator: by Sridhar Katakam – 1.0.3<br>CheckoutWC: by Kestrel – 9.1.4<br>Custom Taxonomy Order: by Marcel Pol – 4.0.0<br>Decorator – WooCommerce Email Customizer: by WebToffee – 1.3.0<br>Google for WooCommerce: by WooCommerce – 2.8.5<br>HappyFiles Pro: by Codeer – 1.8.3<br>MainWP Child: by MainWP – 5.2<br>Members: by MemberPress – 3.2.10<br>Motion.page: by HypeWolf Oü – 2.1.9<br>Perfmatters: by forgemedia – 2.3.3<br>Rank Math SEO: by Rank Math – 1.0.227.1<br>Temporary Login Without Password: by StoreApps – 1.8.3<br>TinyPNG – JPEG, PNG & WebP image compression: by TinyPNG – 3.4.4<br>UiPress Lite: by Admin 2020 – 3.4.07<br>UiPress Pro: by Admin 2020 – 3.4.02<br>Aelia Foundation Classes for WooCommerce: by Aelia – 2.4.31.240807<br>Payment Plugins for Stripe WooCommerce: by Payment Plugins<br>[email protected] – 3.3.75</p> <p>Variation Swatches for WooCommerce: by Emran Ahmed – 2.1.2<br>Aelia Currency Switcher for WooCommerce: by Aelia – 5.1.10.240807<br>WooCommerce: by Automattic – 9.3.1<br>WP All Import Pro: by Soflyy – 4.9.0<br>Analytify Pro: by Analytify – 5.3.0<br>Analytify WooCommerce: by Analytify – 5.1.0<br>Analytify Dashboard: by Analytify – 5.4.3<br>WP Grid Builder – Bricks: by Lo?c Blascos – 1.3.2<br>WP Grid Builder – Caching: by Lo?c Blascos – 1.2.0<br>WP Grid Builder – Map Facet: by Lo?c Blascos – 1.5.4<br>WP Grid Builder: by Lo?c Blascos – 2.1.0<br>Perfect Images (Optimize, Rebuild, Replace, Thumbnails, Retina): by Jordy Meow – 6.6.3<br>WP Social Ninja Pro: by WP Social Ninja Team – WPManageNinja LLC – 3.13.1<br>WP Social Ninja: by WP Social Ninja Team – WPManageNinja LLC – 3.13.1<br>WP All Import – ACF Add-On: by Soflyy – 3.3.8<br>WP All Import – WooCommerce Import Add-On Pro: by Soflyy – 4.0.0<br>WS Form PRO: by WS Form – 1.9.245 Inactive Plugins (3)</p> <p>Advanced Database Cleaner PRO: by Younes JFR. – 3.1.6<br>View Admin As: by Jory Hogeveen – 1.8.9<br>WordPress Bitcoin Payments – Blockonomics: by Blockonomics – 3.7.5 Must Use Plugins (1)</p> <p>CDN Cache Plugin: by – 1.1.3 Settings</p> <p>Legacy API Enabled: –<br>Force SSL: –<br>Currency: USD ($ )<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)</p> <p>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)</p> <p>Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – Logging</p> <p>Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 9 KB WC Pages</p> <p>Shop base: #310 – /shop/<br>Cart: #311 – /cart/ – Contains the [woocommerce_cart] shortcode<br>Checkout: #312 – /checkout/ – Contains the [woocommerce_checkout] shortcode<br>My account: ? Page does not contain the [woocommerce_my_account] shortcode.<br>Terms and conditions: #3901 – /terms-of-use/ Theme</p> <p>Name: Bricks Child Theme<br>Version: 1.0<br>Author URL: https://bricksbuilder.io/<br>Child Theme: ?<br>Parent Theme Name: Bricks<br>Parent Theme Version: 1.9.9<br>Parent Theme Author URL: https://bricksbuilder.io/<br>WooCommerce Support: ? Templates</p> <p>Overrides: bricks/archive-product.php<br>bricks/woocommerce/cart/cart-empty.php<br>bricks/woocommerce/cart/cart.php<br>bricks/woocommerce/cart/proceed-to-checkout-button.php<br>bricks/woocommerce/checkout/form-checkout.php<br>bricks/woocommerce/checkout/form-pay.php<br>bricks/woocommerce/checkout/order-receipt.php<br>bricks/woocommerce/checkout/thankyou.php<br>bricks-child/woocommerce/emails/email-order-details.php<br>bricks-child/woocommerce/myaccount/navigation.php version 2.6.0 is out of date. The core version is 9.3.0<br>bricks/single-product.php</p> <p>Outdated Templates: ?</p> <pre class=”wp-block-code”><code> Learn how to update | Clear system status theme info cache</code></pre> <p>Admin</p> <p>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store</p> <p>Disabled Features: experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings</p> <p>Daily Cron: ? Next scheduled: 2024-09-18 03:59:52 -07:00<br>Options: ?<br>Notes: 69<br>Onboarding: completed Action Scheduler</p> <p>Complete: 61<br>Oldest: 2024-08-19 10:53:36 -0700<br>Newest: 2024-09-17 12:18:10 -0700</p> <p>Failed: 8<br>Oldest: 2023-09-19 10:52:08 -0700<br>Newest: 2024-04-30 10:06:42 -0700</p> <p>Pending: 2<br>Oldest: 2024-09-18 09:45:02 -0700<br>Newest: 2024-09-18 12:18:10 -0700 Status report information</p> <p>Generated at: 2024-09-17 17:19:50 -07:00<br>`

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support omarfpg a11n

    (@omarfpg)

    Hi?@deralict,

    Can you please try completely disconnecting the current connection, clearing your cache, and setting it up again? Here’s how:

    Next, go to Marketing > Google Listings & Ads and set up the connection again.

    Please also make sure that you create your Google Ads account with the same ID you use to create your Google Merchant ID.

    Learn more: https://woocommerce.com/document/google-for-woocommerce/get-started/setup-and-configuration/

    Let us know how it goes!

    Thanks!
    -OP

    Thread Starter deralict

    (@deralict)

    OK, the above steps were performed (no JetPack and I don’t use a caching plugin), but still same result.

    I’ve confirmed that the same gmail address was used when I created my Google Ads account and Google Merchant Center account.

    Plugin Support Daniyal Ahmed (a11n)

    (@daniyalahmedk)

    Hi there,

    From your system status report, it looks like you have a cache plugin called “CDN Cache Plugin,” which is likely a must-use plugin.

    Could you please deactivate all your plugins except WooCommerce and Google for WooCommerce, then try disconnecting and reconnecting?

    Also, ensure no must-use plugins are active. You can check them by accessing your FTP or hosting File Manager and navigating to wp-content/mu-plugins. Renaming the mu-plugins folder will deactivate them, or you can ask your hosting provider for help.

    Let me know how it goes!

    Best regards,

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Error connecting Google Ads account’ is closed to new replies.