Error connecting to the API. Check that the credentials are correct.

  • Resolved Asmat Ullah

    (@asmatullah88)


    3 years, 3 months ago

    I have an issue with WooCommerce plugin Paypal Plus: the API access data is incorrect or invalid and in WooCommerce comes this message: <html> <head><title>403 Forbidden</title></head> <body bgcolor=”white”> <center><h1>403 Forbidden</h1></center> <hr><center>nginx</center> </body> </html>

    Error message in the PayPal log:
    2021-08-12T14:58:27+00:00 ERROR Got Http response code 0 when accessing https://api.paypal.com/v1/oauth2/token.
    2021-08-12T14:59:04+00:00 INFO POST https://api.paypal.com/v1/oauth2/token
    2021-08-12T14:59:04+00:00 INFO Response Status : 0.

    I performed the following troubleshooting:
    – all plugins deactivated until WC and PayPal Plus -> no change
    – created new API credentials -> no change
    – WordPress + WooCommerce are updated (WP 5.8 with WC 5.5.2)

    The PP Plus is been running 1,5 year and now suddenly this error.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @asmatullah88,

    You don’t need to worry about the 403 error notice as it has no negative implications and will be removed with our next update. The iframe not loading is unrelated.
    Can you please send us an email at [email protected] with a copy of your WooCommerce system report?
    I’d like to send you a test file.
    Thanks!

    Kind regards,
    Niklas

    Thread Starter Asmat Ullah

    (@asmatullah88)

    Hi @niklasinpsyde Thank you for your kind response. I have sent you a detailed WooCommerce system report. Kindly help me out at your earliest. Thanks

    Plugin Support Andreas W.

    (@aweissinpsyde)

    Hello @asmatullah88

    sorry I was on holiday the last week and did receive an email about it yet. Can you please send it again?

    Thank you
    Kind regards
    Andreas

    Plugin Support Andreas W.

    (@aweissinpsyde)

    Hi there,

    We haven’t heard from you in a while so we will resolve this thread. Please feel free to open a new thread if you still have troubles or further questions.

    Thanks!

    Hi Andreas,

    wir haben das gleiche Problem.
    Auch ein neu Anlegen der PayPal Credentials hat keine L?sung gebracht.
    Kannst du uns die benannte Test Datei senden?

Viewing 5 replies - 1 through 5 (of 5 total)
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