Error : could not create user

  • Hello,

    My wordpress doesn’t allow any user change.

    I can not add any new user and they can not register. I tried to remove theme & plugin and tried different login plugin…. nothing helped.

    Everytime I try to add a user I got that message “could not create user”

    Any idea how to solve this ?

    The blog I need help with is https://www.visionz.fr.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator t-p

    (@t-p)

    I tried to remove theme & plugin and tried different login plugin…. nothing helped.

    Looks like you have already tried basic troubleshooting.

    – Please check the error logs on your server for any clue and see why it’s failing. If you need help locating them, ask your hosting provider to help you with that.

    – If you cannot find error logs or if you don’t find any helpful info in the error logs, try MANUALLY updating. Download WordPress again and unzip it. Access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), and delete then replace your copies of everything on the server except the wp-config.php file and the /wp-content/ directory with fresh copies from the download. This will effectively replace all of your core files without damaging your content and settings. Please read the Manual Update directions first.

    Thread Starter Zyper

    (@zyper)

    Thanks for your help,

    I have access to the log files but can’t really understand them.

    I tried the manual update, without any plugin or special theme. I just upload the wordpress install with my wp-config file and try to register a new user, smae result “could not create user” message.

    Can it come from the database ?

    Moderator t-p

    (@t-p)

    – Please check the error logs on your server for any clue and see why it’s failing to register new users. If you need help locating them, ask your hosting provider to help you with that.

Viewing 3 replies - 1 through 3 (of 3 total)
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