Error – Could not lookup vulnerabilities.

  • Resolved sword3s

    (@sword3s)


    11 months, 2 weeks ago

    Recently an error appeared on my client’s website. She received a notification with the message “Could not lookup vulnerabilities.”, what could that be?

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  • Plugin Support chandelierrr

    (@shanedelierrr)

    Hi there, thanks for reaching out, and letting us know!

    I understand how this can be concerning. The short version is that the Site Scanner had some temporary downtime over the weekend, but is working again now.

    Longer version: on Sunday the 31st around 7 pm EST, we experienced downtime on the server managing the SolidWP Site Scanner. Our engineers resolved this yesterday, but you may still see intermittent issues as the server is still stabilizing and catching up from the weekend backlog.

    We’re in the process of implementing new preventive measures, including a new log to provide better advance notification to prevent future instances of this scenario.

    Thank you for understanding!

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