Error Could not resolve host

  • Trying to setup this plugin and index documents. I am able to get a number for indexes but getting errors when Syncing.

    Here’s what I see

    Searchable documents?Error loading searchable documents: error reading searchable documents
    Site documents?Error loading site documents: error reading site documents

    And here’s the error I get when I “Test Connection”
    Error: Error executing "Search" on "2013-01-01/search"; AWS HTTP error: cURL error 6: Could not resolve host: 2013-01-01 (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for 2013-01-01/search

    I am running it on a Wp-engine Staging server with a staging generated domain.

    Any help would be greatly appreciated!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Andrea Landonio

    (@lando1982)

    Hi, are you sure “2013-01-01/search” is a valid url?

    Thread Starter ashtee

    (@ictinus)

    Hi Andrea, I’m not quite sure where ?“2013-01-01/search” as a url is coming from. As far as endpoints and domain goes, everything is set up as the documented steps show and is taken.

    The site is currently a staging site that is using a site domain as follows:
    https://yoursite.wpenginepowered.com

    Thread Starter ashtee

    (@ictinus)

    I remade the domain on AWS console and it seems to be connecting properly. Though I am running into a new issue.

    It does not seem to be indexing all posts properly. I have over 12k posts and it’s only indexing 288. The site before being migrated to a new server had it all indexed properly.
    All settings are the same.

    Searchable documents?288
    Site documents?288
    Index fields?26
    Status?Running


    Info from old site
    Searchable documents?14327
    Site documents?14324
    Index fields?30
    Status?Running
    Current operation-

    Plugin Author Andrea Landonio

    (@lando1982)

    Hi! Can you provide some screenshot? Just to give me any extra info?

    Thread Starter ashtee

    (@ictinus)

    Sure here are the following screenshots of the same site before and after. I unfortunately don’t have access to the previous AWS instance.

    Previous instance
    Current attempt at setting up

    Really hoping to get this up and running soon, if you prefer email follow-up let me know

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    @lando1982

    I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums.

    Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

    If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

    Please be aware that repeatedly asking for credentials will result in us escalating this to the plugins team.

    It’s never necessary to do that. Here’s why.

    There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.

    • Ask for a link to the https://pastebin.com/ or https://gist.github.com log of the user’s web server error log.
    • Ask the user to create and post a link to their phpinfo(); output.
    • Ask the user to install the Health Check plugin and get the data that way.
    • Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
    • Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again.
    • Ask the user for the step-by-step on how they can reproduce the problem.

    You get the idea.

    Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.

Viewing 6 replies - 1 through 6 (of 6 total)
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