error couldn't connect to host

  • Hi I activated the Mailchimp plugin on my wpwebsite, when I start the Mailchimp set-up I get a pop-up to connect. Connect Social Proxy for MailChimp to your account. When I fill in my correct loginname and password and click login it starts running… but after a few minutes I get the same error over and over again:

    error!
    POST to https://www.(mywebsitename).nl/index.php?mcsf_action=authorized&salt=ef355672b81eda6b952b095128f54cf9&user_id=2 failed: couldn’t connect to host

    So I checked with my host, all of the Mailchimp IPadresses are on their Whitelist as well as they made a php.ini .. I took my firewall down but it won’t fix the error…

    https://www.ads-software.com/plugins/mailchimp/

Viewing 15 replies - 16 through 30 (of 33 total)

  • Hi mc_cabe … I thought we might be on to something with the fsockopen because I do have all php functions like that disabled unless I know they are needed for functionality … I enabled it, but, still getting error … however, I looked into some more logging and this IP address looked similar to the other Mailchimp one, so, I checked it and found this … https://www.spambotsecurity.com/forum/viewtopic.php?f=33&t=1663 … my server is in fact blocking 50.23.108.137 .. more than likely for the user-agent issue mentioned here … can anyone else confirm this as well? And can you let me know if that IP address is in fact required for functionality?

    Also … I checked the error message that I sent and it shows as having gone out to the right address so let me know if you still haven’t received it please … sending another right now~

    Whitelisted that other IP I just mentioned and the error has ceased … so, for anyone else fiddling around with IPs … that 50.23.108.137 IP is key ??

    10sexyapples,

    I’m glad you were able to figure it out. I’ll also take note of your troubleshooting process, it could be helpful in the future. If you have any other questions feel free to get in touch.

    -mc_d

    Thanks mc_d … hey, do you know exactly what that IP is though and who it belongs to? I ask because it is on several blacklists, which is why it gets refused. What does it provide that the https://sopresto.socialize-this.com 50.97.194.22 doesn’t? Do you know?

    Hi 10sexyapples,

    That ip address is a MailChimp address and is used during the login process. It is required to connect and is used in addition to the 50.97.194.22 address, so it’s best to leave it whitelisted.

    -mc_d

    Excellent. Good to know ;-)Thanks~

    Remco

    (@stifmeister1976)

    Hi there,

    Well, i get the same ERROR.
    And al the things you talk about whitelisting etc.. how can i do this kinda thing?

    Is there not a normal solution and fix for this issue?

    If you require assistance then, as per the Forum Welcome, please post your own topic instead of tagging onto someone else’s topic.

    I have the same problem. My host is WordPress Engine. They’ve whitelisted the IPs above and I still get a 500 error. This is extremely frustrating. Can you tell me anything else I can either with my installation or host to get the plugin connecting to my MC account?

    Hey richards1052,

    Thanks for dropping by the forum.

    We’ve actually been receiving some similar reports from other users, and the plugin developers are aware of the issue. It looks like the problem first appeared with the introduction of WP 4.0, so we’re actually about to update the plugin in response (pending approval from WordPress). I’ll actually be posting an update to the forums once we’ve heard more information, but I’d definitely encourage checking out this thread for more information and suggestions:

    https://www.ads-software.com/support/topic/is-this-plugin-compatible-with-latest-version-40?replies=30

    We really appreciate your patience. I’ll be sure to provide updates as we get them!

    -mc_elliot

    Firstly, I really like the social plugin, hence I plan to use it in the theme that we want to develop. Unfortunately, we are unable to add any accounts and all the ips are whitelisted. Any idea how we could solve this?

    Hi there @godwrx,

    I have a message about this issue directly from MailChimp tech support:

    We have been experiencing an issue with our socialize-this domain that affects users working with the Social (https://www.ads-software.com/plugins/social/) and MailChimp Subscribe Form (https://www.ads-software.com/plugins/mailchimp/) plugins for WordPress. This prevents users from connecting account and lists to their WordPress sites via these plugins. Our Development team is aware of and looking into resolving this issue as quickly as possible. We apologize for any inconvenience this may have caused, and appreciate your patience with this issue.

    Thanks for your patience, and I’ll be posting again once I get the all-clear.

    -Kath

    Issues with the socialize-this domain have been resolved and users of this plugin should now be able to reconnect without any timeout errors.

    Thanks for your patience and apologies for any inconvenience which may have occurred while the issue was occurring.

    -Kath

Viewing 15 replies - 16 through 30 (of 33 total)
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