Error Cover Image Should be 828x1792px

  • Resolved mythreeseasons

    (@mythreeseasons)


    3 years, 2 months ago

    This error message was periodically showing up in my console. I heard you should ignore “false positives” but my web stories didn’t perform last time I did this.

    After the newest update, I seem to be having this issue come up again. I get an error that the image should be 828×1792. I select an image larger than that for the web story. After selected, it is cropped automatically to the 640 size and then registering as too small.

    Before a plugin of mine was interfering with the web stories plugin. I removed that already so not sure why this is happening again.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Luckyna San

    (@luckynasan)

    @mythreeseasons Hi there, thank you for your post. The false-positive issues were resolved in previous releases of the plugin and should no longer be occurring.

    828×1792 is a good minimum image size for the images you upload. The editor will generate various thumbnail sizes for all your images and choose the most appropriate ones so that you don’t really have to worry about that part.

    Can you confirm where you are seeing this error? Is it displaying in your checklist?

    If possible, could you share a screenshot or screen recording of the issue or error message you are receiving? You can use services like JumpShare or Recordit to share.

    Thread Starter mythreeseasons

    (@mythreeseasons)

    I realized what was going wrong. I apologize I made a typo in my initial query.

    The error said the “Poster Image” was the incorrect size, however, the actual issue was the size of an image on one of the pages on the web story.

    There’s still a few glitches. Usually when I click on the checklist, it directs me to the page to correct. Sometimes, the wrong image is showing on the checklist or it’s saying I have one issue, when there’s actually another issue.

    This happened before in a slightly different way. I will take screenshots in the future if it happens again. Thanks!

    Plugin Support Luckyna San

    (@luckynasan)

    @mythreeseasons Ahh, thank you for clarifying! Indeed, please do share those details if the issue occurs again. We’ll mark this topic as resolved for now but feel free to reach out as we’ll be happy to provide support.

Viewing 3 replies - 1 through 3 (of 3 total)
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