Error Custom Forms and save contact

  • Resolved briandfrank

    (@briandfrank)


    1 month, 4 weeks ago


    My forms other than this one are returning this:

    {
    “status”: “new”,
    “msg”: {
    “successMsg”: “\u00a1Gracias, te has registrado exitosamente!”,
    “errorMsg”: “Algo malo ocurri\u00f3”,
    “existMsg”: “”,
    “invalidMsg”: “Su direcci\u00f3n de correo electr\u00f3nico no es v\u00e1lida”
    },
    “redirect”: “”,
    “turnstileCaptcha”: false
    }

      Visually it doesn’t display any message, and it doesn’t register the contact on the platform. Please help, I don’t know what’s going on, and I updated the plugin and it wasn’t fixed.

      The page I need help with: [log in to see the link]

    Viewing 1 replies (of 1 total)
    • Plugin Support alexisbienayme

      (@alexisbienayme)

      Hi,

      Thanks for contacting us ! The issue might happen when the HTML form of the form has been changed differently, and is not compatible anymore with the Brevo plugin.

      I would recommend trying with a form by default, with no changes, to check if that solves the issue.

      Best Regards,

      Alexis

    Viewing 1 replies (of 1 total)
    • You must be logged in to reply to this topic.