Error database

@maximeba
Please show me your server configuration by go to BackWPUp -> Settings -> Infomation -> and press “Get debug info”
Thanks!

Version WordPress : 5.0.3
Version BackWPup: 3.6.7
Version PHP: 7.2.15 (64bit)
Version MySQL: 5.5.60-0+deb7u1-log
Version cURL: 7.38.0
Version SSL cURL: OpenSSL/1.0.1t
URL WP-Cron: https://daphne-interim.com/wp-cron.php
Connexion au serveur: Réponse au test positive
Document root: /kunden/homepages/11/d75876****/htdocs/www
Dossier temporaire: /homepages/11/d75876****/htdocs/www/wp-content/uploads/backwpup-c412cc-temp/
Dossier des fichiers journaux: /homepages/11/d75876****/htdocs/www/wp-content/uploads/backwpup-c412cc-logs/
Serveur: Apache
Système d’exploitation: Linux
PHP SAPI: cgi-fcgi
Utilisateur PHP actuel: u953106**
Temps maximum d’exécution: 50000 secondes
Temps maximum d’exécution d’un script de BackWPup: 25 secondes
WP Cron alternatif: Off
WP Cron désactivé: Off
CHMOD Dir: 493
Heure du serveur: 13:49
Heure du site web: 14:49
Fuseau horaire du site web: Europe/Paris
Décalage temps avec le site web: 1 heures
Langue du site: fr-FR
Type d’encodage du client MySql: utf8mb4
Limite mémoire de PHP: -1
Limite mémoire de WP: 128M
Limite mémoire maximum de WP: -1
Mémoire utilisée: 98,50 MB
Extension PHP chargées?:: Core, PDO, Phar, Reflection, SPL, SimpleXML, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dba, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, intl, json, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, posix, session, shmop, soap, sodium, sqlite3, standard, tidy, tokenizer, wddx, xml, xmlreader, xmlwriter, xsl, zip, zlib

@maximeba
could you try to uninstall BackWPUp then reinstall it again?
If it not help, I think the issue may be related to the server :/, please contact your hoster and ask them about that.
Hope that help ??

It doesn’t work after reinstall.
Did you ever seen this problem before?
It seem backwup can’t access to the database server, however the website is online, if it can access to the database my website won’t works isn’t it?

Anyway thank you for your help

@maximeba
I’m never got an issue like this before :/ kinda weird to me.
Please try to modify wp-config.php , find these lines:

/** MySQL hostname */
define('DB_HOST', 'localhost');

and replace define('DB_HOST', 'localhost'); with define('DB_HOST', '127.0.0.1');

Save the change then run the job again. Is that help?

No, it makes it crash the website, it can’t access to the database. So i put i back the original wp-config

Hi @maximeba
Sorry about the delayed response, could you please contact your hoster and ask them about why the issue: AVERTISSEMENT : mysqli::real_connect(): php_network_getaddresses: getaddrinfo failed: Name or service not known happens?
Thank you very much!

ok i’ll do and i’ll come back to you when i’ll know more about it. Thank you for you help

hi, i contacted my hoster, he told me that it seem Bacwpup can’t connect to the database, but he doesn’t really know why. He asks me to try to downgrade php version, is this a good idea?
He told me that this database function ( mysqli::real_connect() )seems to be functional but he told me that :

“Otherwise this call function of the database must have the data of the base which must be informed, it would be necessary to be able to control the exactitude of its information.”

And then, he asks me to contact plugin support ??

Thank you

Hi @maximeba
Sorry about the delayed response, could you please try disabled: pdo_mysql and mysqli
and enabled: nd_pdo_mysql and nd_mysqli
in cPanel PHP module Options?

If you can’t do that, try to downgrade php version to see if it works

@maximeba

since we haven’t heard back from you, I’m going to mark it as resolved.
If you’re still having problems, feel free to let us know ;),

Btw, If you find BackWPUp is useful for you, we would really appreciate if you leave a positive review and rating.
This would encourage us to develop new free features and provide free support ??
https://www.ads-software.com/support/plugin/backwpup/reviews/