Error displaying webstories

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Support Luckyna San

    (@luckynasan)

    Hello @subodhkaushik13 , thank you for reaching out. I can see the issue you have described. First, could you please try the following:

    1. Go to WordPress Settings -> Permalinks
    2. Click on “Save Changes” without doing anything
    3. See if this still happens

    Thread Starter subodhkaushik13

    (@subodhkaushik13)

    This is still happens…

    Plugin Support Luckyna San

    (@luckynasan)

    @subodhkaushik13 Can you access the story by clicking on the permalink in the Document panel?

    Could you provide your Site Health information? You can share privately if you prefer.

    You mentioned switching to a different theme already but what happens if you switch to a default theme like WordPress Twenty Twenty-two – what do you see?

    Thread Starter subodhkaushik13

    (@subodhkaushik13)

    My site health: 

    
### wp-core ###

version: 6.1.1
site_language: en_US
user_language: en_US
timezone: +05:30
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: undefined
environment_type: production
user_count: 1
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home/u324075098/domains/informativeupdates.com/public_html
wordpress_size: 112.49 MB (117956871 bytes)
uploads_path: /home/u324075098/domains/informativeupdates.com/public_html/wp-content/uploads
uploads_size: 52.26 MB (54796505 bytes)
themes_path: /home/u324075098/domains/informativeupdates.com/public_html/wp-content/themes
themes_size: 2.61 MB (2739545 bytes)
plugins_path: /home/u324075098/domains/informativeupdates.com/public_html/wp-content/plugins
plugins_size: 114.92 MB (120501864 bytes)
database_size: 208.30 MB (218415104 bytes)
total_size: 490.58 MB (514409889 bytes)

### wp-dropins (1) ###

advanced-cache.php: true

### wp-active-theme ###

name: GeneratePress (generatepress)
version: 3.2.3
author: Tom Usborne
author_website: https://tomusborne.com
parent_theme: none
theme_features: core-block-patterns, widgets-block-editor, automatic-feed-links, post-thumbnails, post-formats, woocommerce, title-tag, html5, customize-selective-refresh-widgets, align-wide, responsive-embeds, editor-color-palette, custom-logo, menus, editor-styles, editor-style, widgets
theme_path: /home/u324075098/domains/informativeupdates.com/public_html/wp-content/themes/generatepress
auto_update: Disabled

### wp-plugins-active (18) ###

a3 Lazy Load: version: 2.6.1, author: a3rev Software, Auto-updates enabled
Ads.txt Manager: version: 1.4.0, author: 10up, Auto-updates enabled
All In One WP Security: version: 5.1.1, author: All In One WP Security & Firewall Team, Auto-updates enabled
Androapp - Native Android mobile app for wordpress site: version: 25.02, author: Genius Fools, Auto-updates enabled
Content Copy Protection & Disable Right Click: version: 1.1.0, author: Subodh Ghulaxe, Auto-updates enabled
Easy Table of Contents: version: 2.0.37, author: Magazine3, Auto-updates enabled
Elementor: version: 3.8.1, author: Elementor.com, Auto-updates enabled
Elementor Pro: version: 3.7.7, author: Elementor.com, Auto-updates enabled
Featured Image from URL (FIFU): version: 4.2.0, author: fifu.app, Auto-updates enabled
GN Publisher: version: 1.5.3, author: Chris Andrews, Auto-updates enabled
IndexNow: version: 2.4.1, author: Mikhail Kobzarev, Auto-updates enabled
LiteSpeed Cache: version: 5.3, author: LiteSpeed Technologies, Auto-updates enabled
Rank Math SEO: version: 1.0.102, author: Rank Math, Auto-updates enabled
Web Stories: version: 1.27.0, author: Google, Auto-updates enabled
WordPress Automatic Plugin: version: 3.58.1, author: ValvePress, Auto-updates disabled
WP Activity Log: version: 4.4.2.1, author: WP White Security, Auto-updates enabled
WPForms Lite: version: 1.7.8, author: WPForms, Auto-updates enabled
WPS Hide Login: version: 1.9.6, author: WPServeur, NicolasKulka, wpformation, Auto-updates enabled

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1808
imagemagick_version: ImageMagick 7.1.0-20 Q16-HDRI x86_64 2022-01-22 https://imagemagick.org
imagick_version: 3.7.0
file_uploads: File uploads is turned off
post_max_size: 512M
upload_max_filesize: 512M
max_effective_size: 512 MB
max_file_uploads: 20
imagick_limits: 
	imagick::RESOURCETYPE_AREA: 503 GB
	imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
	imagick::RESOURCETYPE_FILE: 196608
	imagick::RESOURCETYPE_MAP: 503 GB
	imagick::RESOURCETYPE_MEMORY: 251 GB
	imagick::RESOURCETYPE_THREAD: 1
imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, APNG, ART, ARW, ASHLAR, AVI, AVIF, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUBE, CUR, CUT, DATA, DCM, DCR, DCRAW, DCX, DDS, DFONT, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FARBFELD, FAX, FF, FILE, FITS, FL32, FLV, FRACTAL, FTP, FTS, FTXT, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, HALD, HDR, HEIC, HEIF, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, KERNEL, LABEL, M2V, M4V, MAC, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORA, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PHM, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PS, PS2, PS3, PSB, PSD, PTIF, PWP, QOI, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGB565, RGBA, RGBO, RGF, RLA, RLE, RMF, RSVG, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TM2, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WEBM, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YAML, YCbCr, YCbCrA, YUV
gd_version: 2.2.5
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: 9.27

### wp-server ###

server_architecture: Linux 4.18.0-348.lve.el8.x86_64 x86_64
httpd_software: LiteSpeed
php_version: 7.4.32 64bit
php_sapi: litespeed
max_input_variables: 5000
time_limit: 240
memory_limit: 512M
max_input_time: 240
upload_max_filesize: 512M
php_post_max_size: 512M
curl_version: 7.71.0 OpenSSL/1.1.1d
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 10.5.15-MariaDB-cll-lve
client_version: mysqlnd 7.4.32
max_allowed_packet: 1073741824
max_connections: 1000

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/u324075098/domains/informativeupdates.com/public_html/wp-content
WP_PLUGIN_DIR: /home/u324075098/domains/informativeupdates.com/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 512M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable

### web_stories ###

web_stories_version: 1.27.0
web_stories_db_version: 3.0.14
web_stories_amp_version: 2.3.0
web_stories_cdn_url: https://wp.stories.google/static/19
web_stories_dev_mode: false
web_stories_theme_support: Disabled
web_stories_enabled_experiments: 
	Story locking take over: Enabled
web_stories_libxml_version: 2.9.7

### wpforms ###

version: 1.7.8
lite: May 31, 2021 @ 10:57am
upload_dir: Writable
total_forms: 1
total_submissions: 639

    I changed the theme to Twenty Twenty-two and many more themes but issue is still same.

    Thread Starter subodhkaushik13

    (@subodhkaushik13)

    No reply……….

    Plugin Support Luckyna San

    (@luckynasan)

    Hi @subodhkaushik13 , apologies for the delay in response. Are you perhaps using Cloudflare, Sucuri, or another provider with a web application firewall? If so, Could you try temporarily turning off the WAF in the settings for all users or only certain IP addresses? Then try to access the story once more and let me know if the issue persists.

    Thread Starter subodhkaushik13

    (@subodhkaushik13)

    I am using light speed cache with quic cloud, I did all the changes that you are talking about. But Still…

    Adam Dunnage

    (@adamdunnage)

    @subodhkaushik13 If you go to Stories > Settings > Stories Archives do you have this set to ‘Default’?

    Thread Starter subodhkaushik13

    (@subodhkaushik13)

    Yes it is set to default.

    Plugin Support Luckyna San

    (@luckynasan)

    @subodhkaushik13 Thank you. It’s possible something did not work properly when saving the story. Let’s try these steps once more to see if it makes a difference:

    1) temporarily switch to a default WordPress theme like Twenty Twenty-Two
    2) deactivate all plugins except Web Stories
    3) in the Web Stories dashboard, click into the story, click update and republish the story again
    4) try to view the story once more

    Thread Starter subodhkaushik13

    (@subodhkaushik13)

    Thank you so much google web stories team, the problem is successfully solved. Thanks a lot…!!!!!
    ????????????????????????????????

    Plugin Support Luckyna San

    (@luckynasan)

    @subodhkaushik13 That’s fantastic to hear!

Viewing 12 replies - 1 through 12 (of 12 total)
  • The topic ‘Error displaying webstories’ is closed to new replies.