error doesn’t show my files

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support alina98

    (@alina98)

    Hi @banijadev ,

    So sorry about that!

    Can you please record a screencast showing how the issue is?

    Kind regards,
    Alina

    Thread Starter banija

    (@banijadev)

    i select uncategorized folder, and detect 1 file in there, but where?

    Plugin Support alina98

    (@alina98)

    Hi @banijadev ,

    May I know if you are using FileBird Lite version or PRO-version, please?

    Kind regards,
    Alina

    • This reply was modified 2 years, 3 months ago by alina98.
    Thread Starter banija

    (@banijadev)

    im using free version

    Plugin Support alina98

    (@alina98)

    Hi @banijadev ,

    Please let me check this with the dev team and I will feed you back as soon as possible.

    Kind regards,
    Alina

    Plugin Support Bruce

    (@ninjateamwp)

    Hi @banijadev ,

    Can you please deactivate FileBird temporarily, then check again. Does the issue persist?

    Kind regards,
    Bruce

    Plugin Support Bruce

    (@ninjateamwp)

    Hi @banijadev

    Some plugins hide the attachments created by them (like Pdf invoice plugin, etc.) that’s why FileBird detect it’s availability (count 1) but you can’t see this file appear in the media gallery.

    In this case, we can investigate your site to detect which plugin hides those resources, so we can work to improve our counter.

    ninjateam.org/support

    Thank you.

    Kind regards,

    Bruce

Viewing 7 replies - 1 through 7 (of 7 total)
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