Error: Donation Route Error: unknown_error

  • Resolved Juanjome

    (@juanjome)


    1 month, 1 week ago

    Hi,
    I’ve been installed Give WP for testing pusposes. I can’t finish any donation transaction using the Test Donation Gateway, this error appears in every attemp:
    Donation Route Error: unknown_error

    Here are the error details:

    { “error_type”: “unknown_error”, “exceptionMessage”: “Database Query”, “formData”: { “gatewayId”: “manual”, “requestData”: { “givewp-route”: “donate”, “givewp-route-signature”: “d375b858052cd34a8b365692be6e0066”, “givewp-route-signature-id”: “givewp-donate”, “givewp-route-signature-expiration”: “1728661319”, “amount”: “10”, “currency”: “EUR”, “donationType”: “single”, “formId”: “215”, “email”: “[email protected]”, “gatewayId”: “manual”, “firstName”: “Juanjo”, “lastName”: “test”, “anonymous”: “false”, “originUrl”: “https://dynamicfoundationworld.com/portfolio-item/proyecto-4/”, “isEmbed”: “true”, “embedId”: “give-form-shortcode-1”, “gatewayData”: { “testGatewayIntent”: “test-gateway-intent” } }, “formId”: 215, “originUrl”: “https://dynamicfoundationworld.com/portfolio-item/proyecto-4/”, “embedId”: “give-form-shortcode-1”, “isEmbed”: true } }

    Thank you for your support

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Robin Joshua Del Mundo

    (@robindelmundo)

    Hi @juanjome ,

    Glad you reached out, happy to help!

    Checking the URL that the error gave?https://dynamicfoundationworld.com/portfolio-item/proyecto-4/&#8221, I believe you are running into an edge-case issue with our core GiveWP plugin. What is happening is that installations in subfolders are not working. It needs to be on a subdomain OR on the main domain, but not subfolders. I realize this is a dev/testing site and probably won’t apply when it is launched as a live site, but I wanted you to have the details.

    This has been reported to our development team. You can follow up on the progress of the fix here: https://feedback.givewp.com/bug-reports/p/vfb-forms-generate-invalid-form-id-error.

    We are actively tracking user issues to make sure our dev team is aware of them and can get them fixed. You can use the link to check in for updates or to provide additional details of your own.

    For now, I’m adding an internal note on the report to log this support inquiry.

    If possible, you can try moving the site to a subdomain installation or the root directory.

    Please let me know if you have further questions.

    I’m always happy to help!

    Plugin Support Robin Joshua Del Mundo

    (@robindelmundo)

    Hi @juanjome ,

    It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in.

    Have a great day!

Viewing 2 replies - 1 through 2 (of 2 total)
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