Error downloading file

Hi @walldyney , thanks for your query.

Can you give us details on the scenario you are trying to create along with an example? Then we can understand the case better to look into it.

Thanks.

Thank you for your quick response.

I will leave the test link so you can simulate a purchase.

https://cindyferrarezi.com.br/produto/teste/

Hello @cssultan, could you tell me what else I need to send?

Hi @walldyney , actually, I am trying to understand the execution.

Are you referring to editing the WooCommerce purchase email with Mail Mint? And is the download link you are referring to the one that comes in the confirmation email?

I tried submitted a test order, but I am not sure what is expected, and what you are seeing instead. Would it be possible to specify, maybe with a screenshot, on where we should look to detect your reported issue?

Thanks.

Thank you for your reply.
I disabled “Completed Order” from Mail Mint because they had not responded to my request and since there are customers purchasing e-books I could not leave them without receiving the material.

I even thought they would not respond to me.

Please simulate another purchase again and you will know what it is about, I activated “Completed Order” again to simulate.

So that you understand that the plugin does not download the file as it should.

Thank you

Hi @walldyney , sorry, I couldn’t reply yesterday. But I am available today to help with the case.

I have placed a order. When you get a chance, change it to complete and then I can check what’s wrong with the email hopefully work on a quick fix.

(If you are a Mail Mint Pro user, you can reach us directly via support for faster response. We have a dedicated support team to help.)

Thanks.

Hi @walldyney , I was following up on your case.

We ran some tests on our end to test WooCommerce transactional emails via Mail Mint for downloadable products. We couldn’t replicate the issue.

Can you please reach us directly via support email with screenshots of error logs and a screenshot of the email you received?

Also include information such as:

1. Version of WooCommerce
2. Versions of Mail Mint and Mail Mint Pro
3. URL you are receiving.
4. Link to the product you assigned in the funnel.

Once you email us, we will try to replicate the issue in our test environments again and help you out promptly.

Thanks.

I have all the updated versions. Latest from WooCommerce, Mail Mint.

In the email that the buyer receives to download the e-Book or file that he purchased, when he clicks on the download link he goes to an error page.

It seems that Mail Mint is not connected to WooCommerce in this regard.