Error during checkout

  • Resolved netfame

    (@netfame)


    2 months, 2 weeks ago

    Hello,

    The following error occurs at checkout when you want to pay with payment options of a certain plugin (Computop Payments).

    error:0308010C:digital envelope routines::unsupported

    The provider (Computop Payments) says that the error message comes from WooCommerce.

    Do you know what could be the reason for this?

    Many thanks in advance.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @netfame

    The error message you’re seeing typically relates to an SSL issue. It usually means that there’s a problem with the SSL libraries installed on your server or the server where WooCommerce is hosted.

    Please try the following steps:

    1. Confirm that your server has the most recent version of OpenSSL installed.
    2. Ensure that the SSL certificates installed on your server are correctly configured and up to date.
    3. If the issue persists, please contact your hosting provider, as they may need to update or configure the SSL libraries on your server.

    If none of these steps resolve the issue, contact the Payment Gateway developer for further assistance.

    I hope this helps! If you have any further questions, please don’t hesitate to ask.

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