Error during connect

Hi Bartleriche,

Thanks for hopping in the forum. To dig into what’s happening here, we will need a little more information.

What version of the plugin and wordpress are you using? Can you email us the full text of the error you’re seeing? Also a screenshot of the error could also help. Since it could contain sensitive information, email it to wordpress[at]mailchimp[dot]com Also in that email, send the username of the account you’re attempting to connect to.

We look forward to hearing from you!

-mc_d

Hi!

I’m using version 1.4.1 of the plugin with WordPress 3.8.1.

The error doesn’t provide much more information, this is really all I get:

error!

POST to https://xxxxxxxxx.nl/index.php?mcsf_action=authorized&salt=xxxxxxxxx&user_id=1 failed: couldn't connect to host

Its just a blank popup with this error text in there. I checked the console > network tab and this tells me that this error is just the answer response from the sopreso/mailchimp server. So the login is succesfull I suppose but the connection with my server somehow goes wrong. Thanks for any help here!

Hi Bartlerich,

Thanks for writing back with that information. Looking at the information sent, it does seem that something on your server is blocking the oauth connection between your wordpress install and MailChimp. There are a few things we can try to reconnect. First login into your MailChimp account, then from the API keys page, click the X beside the Social Proxy for MailChimp app. This will remove the oauth connection. Then in your wordpress install completely remove and add the plugin.

After removing, ask your hosting company to make sure you have access to the oauth addresses. https://login.mailchimp.com/oauth2/authorize https://login.mailchimp.com/oauth2/token
https://login.mailchimp.com/oauth2/

Let us know if you continue to have problems and we can dig into this further.

-mc_d

Hi Bartlerich,

Thanks for writing back with that information. Looking at the information sent, it does seem that something on your server is blocking the oauth connection between your wordpress install and MailChimp. There are a few things we can try to reconnect. First login into your MailChimp account, then from the API keys page, click the X beside the Social Proxy for MailChimp app. This will remove the oauth connection. Then in your wordpress install completely remove and add the plugin.

After removing, ask your hosting company to make sure you have access to the oauth addresses. https://login.mailchimp.com/oauth2/authorize https://login.mailchimp.com/oauth2/token
https://login.mailchimp.com/oauth2/

Let us know if you continue to have problems and we can dig into this further.

-mc_d

Hi!

Thanks for helping me out here, right now I’ve asked my hosting company to verify that I can connect to those url’s. Reinstalling and removing the social proxy thing, didn’t work so I really think its a hosting problem. I’ll get back in touch soon as I know more.

Bart

I am getting a very similar error. I have the same versions.

Hey Mariah_A_C,

If the error you’re receiving is nearly the same, have you been able to get in touch with your hosting to make sure your server is able to access the oauth addresses mc_d mentioned previously?

Thanks,
Gabe

I am not very computer savvy and don’t understand what I am supposed to be checking. My site is hosted through yahoo.

Hi Mariah_A_C,

Thanks for writing back. Just to make sure you’re seeing the same problem as bartleriche, can you send us the exact text of the error you’re seeing? Since it could include sensitive information, send that to wordpress[at]mailchimp[dot]com If you’re not able to copy it, send a screenshot. This page can help with sending a screenshot: https://kb.mailchimp.com/article/how-do-i-send-a-screenshot

We look forward to hearing from you!

-mc_d

On my “connection” page in the mail chimp<settings I get this error:

When I go to the plugin settings and try to “connect” I get the following error after entering my mail chimp user and password.

error!

POST to https://tofunafish.com/index.php?mcsf_action=authorized&salt=86b70a530c78fe28c0334bc464ac24d2&user_id=1 failed with 500: <!DOCTYPE html> <!– Ticket #11289, IE bug fix: always pad the error page with enough characters such that it is greater than 512 bytes, even after gzip compression abcdefghijklmnopqrstuvwxyz1234567890aabbccddeeffgghhiijjkkllmmnnooppqqrrssttuuvvwwxxyyzz11223344556677889900abacbcbdcdcededfefegfgfhghgihihjijikjkjlklkmlmlnmnmononpopoqpqprqrqsrsrtstsubcbcdcdedefefgfabcadefbghicjkldmnoepqrfstugvwxhyz1i234j567k890laabmbccnddeoeffpgghqhiirjjksklltmmnunoovppqwqrrxsstytuuzvvw0wxx1yyz2z113223434455666777889890091abc2def3ghi4jkl5mno6pqr7stu8vwx9yz11aab2bcc3dd4ee5ff6gg7hh8ii9j0jk1kl2lmm3nnoo4p5pq6qrr7ss8tt9uuvv0wwx1x2yyzz13aba4cbcb5dcdc6dedfef8egf9gfh0ghg1ihi2hji3jik4jkj5lkl6kml7mln8mnm9ono –> <html xmlns=”https://www.w3.org/1999/xhtml” lang=”en-US”> <head> <meta http-equiv=”Content-Type” content=”text/html; charset=utf-8″ /> <title>WordPress ? Error</title> <style type=”text/css”> html { background: #f1f1f1; } body { background: #fff; color: #444; font-family: “Open Sans”, sans-serif; margin: 2em auto; padding: 1em 2em; max-width: 700px; -webkit-box-shadow: 0 1px 3px rgba(0,0,0,0.13); box-shadow: 0 1px 3px rgba(0,0,0,0.13); } h1 { border-bottom: 1px solid #dadada; clear: both; color: #666; font: 24px “Open Sans”, sans-serif; margin: 30px 0 0 0; padding: 0; padding-bottom: 7px; } #error-page { margin-top: 50px; } #error-page p { font-size: 14px; line-height: 1.5; margin: 25px 0 20px; } #error-page code { font-family: Consolas, Monaco, monospace; } ul li { margin-bottom: 10px; font-size: 14px ; } a { color: #21759B; text-decoration: none; } a:hover { color: #D54E21; } .button { background: #f7f7f7; border: 1px solid #cccccc; color: #555; display: inline-block; text-decoration: none; font-size: 13px; line-height: 26px; height: 28px; margin: 0; padding: 0 10px 1px; cursor: pointer; -webkit-border-radius: 3px; -webkit-appearance: none; border-radius: 3px; white-space: nowrap; -webkit-box-sizing: border-box; -moz-box-sizing: border-box; box-sizing: border-box; -webkit-box-shadow: inset 0 1px 0 #fff, 0 1px 0 rgba(0,0,0,.08); box-shadow: inset 0 1px 0 #fff, 0 1px 0 rgba(0,0,0,.08); vertical-align: top; } .button.button-large { height: 29px; line-height: 28px; padding: 0 12px; } .button:hover, .button:focus { background: #fafafa; border-color: #999; color: #222; } .button:focus { -webkit-box-shadow: 1px 1px 1px rgba(0,0,0,.2); box-shadow: 1px 1px 1px rgba(0,0,0,.2); } .button:active { background: #eee; border-color: #999; color: #333; -webkit-box-shadow: inset 0 2px 5px -3px rgba( 0, 0, 0, 0.5 ); box-shadow: inset 0 2px 5px -3px rgba( 0, 0, 0, 0.5 ); } </style> </head> <body id=”error-page”> <p>Cheatin’ huh?</p></body> </html>

Hey zachgross,

Thanks for hopping in the forum. To make sure that I’m troubleshooting this effectively, what version of WordPress are you running on your site where the plugin is being used? Additionally, if you can provide me with the steps that you’re taking before seeing this error, it’ll help me dig into what’s going on.

Thanks for stopping by. We look forward to hearing back!
-Gunter

I’m running WordPress version 4.0 – the steps that I took were: download the Mail Chimp Plugin and activate it, go to Settings>Mail Chimp Setup. From there it says
“To start using the MailChimp plugin, we first need to connect your MailChimp account. Click login below to connect.
Connect to MailChimp Connect”

When I click connect, and enter my mail chimp login info, I get the code I pasted previously.

Hey zachgross,

Thanks for replying back with that info. As noted in this thread: https://www.ads-software.com/support/topic/is-this-plugin-compatible-with-latest-version-40?replies=29 the current plugin isn’t yet compatible with version 4.0 of the WordPress platform. Our developers have worked on an update and we’re currently awaiting WordPress approval before releasing it, so it should be out soon.

In the meantime, I would recommend checking out MailChimp’s embedded form code, which can also be used on a WordPress page: https://eepurl.com/gOGN

We apologize for the inconvenience and would like to thank you for your patience while we get this sorted out. If you have any other questions about the plugin, please feel free to post new questions.

Thank you,
-Gunter

Hey everybody!

I just wanted to confirm that ver. 1.4.2 of the plugin is now available. You should see an option to update to the latest version of the plugin from within your site’s dashboard.

Thanks again for brining this to our attention, and for being so patient. Let us know if there’s anything we can help with!

-mc_elliot

Hey, I’m running WP 4.0 and version 1.4.2 of the mailchimp plugin on a localhost implementation under WAMP. Same experience – I install and activate the plugin, try to connect and get the error:

error!

POST to https://localhost/wordpress/index.php?mcsf_action=authorized&salt=d8ce964a75df2cf23648f0d540b8a6bd&user_id=1 failed with 404: <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>404 Not Found</title> </head><body> <h1>Not Found</h1> <p>The requested URL /wordpress/index.php was not found on this server.</p> <hr> <address>Apache/2.2.14 (Ubuntu) Server at localhost Port 80</address> </body></html>

Is this plugin version working under WP 4.0?

Thanks
Bill