Error during ticket Purchase

  • Resolved yogid

    (@yogid)


    10 months ago

    Hello I’m using the Event ticket plugin into my site. I have setup the Stripe account with the test mode enable.

    During my testing when try to purchase the ticket without login into the site during the checkout process it show me “Creating new Stripe order failed. Please try again” error.

    We don’t know how to figure out the issue as there is no issue show into Event Log.

    See the error screenshot during checkout https://prnt.sc/4tXrV80jLEh5

    Waiting for your reply

Viewing 4 replies - 1 through 4 (of 4 total)
  • Frank Remmy

    (@frankremmy)

    Hello @yogid,

    Thanks for getting in touch with us.

    Here are a few options to consider:

    • In most cases, the issue is server-related. We recommend contacting your hosting provider to exclude the /tickets-checkout/ page from the cache.
    • Try disconnecting and reconnecting Stripe just to be sure.

    I hope that helps.

    • This reply was modified 10 months ago by Frank Remmy.
    Thread Starter yogid

    (@yogid)

    Hello @frankremmy,

    That’s right, it was the server caching issue, and after speaking with the server, my problem is solved.

    Thanks for the quick reply

    Thank you!

    Frank Remmy

    (@frankremmy)

    Hello @yogid,

    You’re very welcome. I’m glad everything’s working for you.

    If you have a moment, I would really appreciate it if you could share your feedback with others. You can leave a review for Event Tickets here.

    By sharing your experience on www.ads-software.com, you’ll demonstrate the power of using The Events Calendar for event management to others. Plus, you’ll totally make my day. ??

    Either way, I’m here if any questions come up! 

    With gratitude,

    Frank

    Plugin Support Darian

    (@d0153)

    Hi there

    We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Error during ticket Purchase’ is closed to new replies.