Error E-mail too soon – Customer Email Processing Email

  • Customer Email Processing Email is sent as soon as you have selected a credit card in the checkout and clicked on “Buy Now”. Here’s a mistake, it shouldn’t be like that. This should only happen once you’ve entered your payment details and finished your order. We ask for a timely review, as some customers are complaining.

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  • Thread Starter modularte

    (@modularte)

    Expected behaviour: Customer completes the Checkout form, is redirected to the payment form, after completing the payment form the customer should be redirected to the Thank You page. Once reaching the Thank You page, the user should receive the Order Confirmation Email.

    Current behaviour: Customer completes the Checkout form, immediately receives the Order Confirmation Email (<b>too</b> early!), and is redirected to the the payment form, after completing the payment form the customer is redirected to the Thank You page.

    Issue: The Order Confirmation Email is being sent too early while the customer is still in the order process. Other payment providers (for example PayPal) seem to handle this better. Also, here is the WooCommerce description of the Order Confirmation Email: “This is an order notification sent to customers containing order details after payment.”

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