• Resolved thiyagarajantsi

    (@thiyagarajantsi)


    Getting “Error: Error creating payment intent with Stripe. Please try again.”
    this error when submitting form

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Rick Alday

    (@mrdaro)

    Hi @thiyagarajantsi,

    This can happen if there’s a javascript error on the page or if you use cache plugins that combine and minify javascript files.

    The next step would be to try our Health Check tutorial. This can allow you to test your site with different plugins without hurting the front-end of your site at all. https://givewp.com/documentation/resources/troubleshoot-wordpress-websites-health-check/

    This way you can deactivate all plugins except for GiveWP, and do a test donation to see if you can reproduce the issue.

    Thread Starter thiyagarajantsi

    (@thiyagarajantsi)

    I have added health check plugin.
    Still getting the same error.
    Please review below

    https://prnt.sc/xsg8ci
    https://prnt.sc/xsg8yz

    Thread Starter thiyagarajantsi

    (@thiyagarajantsi)

    Please review the error log message:
    Unable to create a payment intent. Details: Invalid URL: An explicit scheme (such as https) must be provided.

    How to solve this.

    please advice.

    thanks.

    Thread Starter thiyagarajantsi

    (@thiyagarajantsi)

    Let me know is there any update on this?

    Thanks.

    Plugin Support Matheus Martins

    (@matheusfd)

    Hey @thiyagarajantsi,

    The error you are facing is usually due to how the information is sent to the payment gateway, and it’s often related to outdated plugins.

    In this case, you can click on Plugins > Installed Plugins and click to update your plugins. If you do not see an update for it, it’s just the cache. You can navigate to Dashboard > Updates and click on Check Again. It will check for the updates and clear the cache and you’ll be able to update the plugin.

    I’d recommend taking a backup of the site that you can confidently restore from. Here’s an article we wrote that explains more clearly how to do that: https://givewp.com/backup-for-faster-troubleshooting/

    Please let us know if you have further questions on this or need any additional assistance!

Viewing 5 replies - 1 through 5 (of 5 total)
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