Error establishing a database connection

  • gottfrieds

    (@gottfrieds)


    11 months ago

    When I start my site huppenbroich.de exerything seems to be okay. But I cannot enter the admin area. I get the error message above. When I try to run a php program in the root segment I get an 500 error. The trial to repair the databased I get aso an 500 error. What might be the reason?

    I wrote a php checkdb.php as recommended and got the follwoing error message:

    PHP Fatal error: Uncaught mysqli_sql_exception: Access denied for user ‘xxxxxxxxx’@’jessica.swh.1u1.it’ (using password: YES)

    The username is correct but i do not know what the atribute @’jessica.swh.1u1.it means.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @gottfrieds. The second part of that username is the name of the web host server which is attempting to connect. Databases can limit access not only to a username and password, but also to specific allowed servers.

    Do you have access to your hosting configuration’s database settings? Try comparing the username and password to the values in wp-config.php. If need be, it should be possible to perform a reset on the database username and password and then update that file.

    Your site seems okay when viewing it, but it looks like it’s being served from a WP-Optimize caching plugin, which lets it bypass the database.

    threadi

    (@threadi)

    Please contact the support of your hoster Strato. Apparently the database access data has changed there. The new access data must be stored in the wp-config.php file.

    The fact that the website itself is still working is due to the caching plugin WP Optimise that you are using. This presumably stores the files statically, which means that no database connection is required when displaying the website.

    By the way, there is also a German-language support forum for WordPress here: https://de.www.ads-software.com/support/

Viewing 2 replies - 1 through 2 (of 2 total)
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