Error every time you place an order.

  • Resolved tylerw23

    (@tylerw23)


    3 years, 1 month ago

    Hello everyone,

    Was a solution for this problem ever found?

    Recently we made the switch from “WooCommerce PayPal Checkout Gateway” to “WooCommerce PayPal Payments” as PayPal is retiring the Checkout Gateway from continued support starting I believe in March. However I am experiencing trouble with this new plugin. I as well as many now cannot successfully capture payments on their E-commerce sites. Every single time an order is attempted, a message saying “Error processing checkout. Please try again.”.

    Has there been a solution to this? I am completely up to date on updates, I have the old plug in deactivated, and I set it up exactly according to the instructions.

    Hoping to hear back from someone,
    Tyler.

    • This topic was modified 3 years, 1 month ago by tylerw23.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

  • Same problem here. And nothing gets logged to the enabled log file.

    Feeling pretty unconfident with this 1.5-star rated plugin so I’m concerned that I’d debug this then face another major headache.

    Definitely expect way more from a Woo-authored plugin.

    Thread Starter tylerw23

    (@tylerw23)

    @toolbeltscharlie

    Agreed. I may switch back to WooCommerce PayPal Checkout Gateway. My only concern is that it will soon no longer be supported. Is there any other woo-backed payment processors? I’ve had stripe before but being that we’re in the consumer fireworks business, they deemed that they could no longer do business with us.

    • This reply was modified 3 years, 1 month ago by tylerw23.

    same here, some customers warning us they can’t pay, intermitent errors with this plugin have existed during the last months with no definitive solution; I’ve just decided to switch back to Woocommerce PayPal Checkout to get some time to find a definitive solution and avoid losing more sales and customers

    after switching back to WooCommerce PayPal Checkout Gateway, one of our customers which was unable to pay when Woocommerce PayPal Payments was active, has finally managed to pay, so this is a clear evidence that Woocommerce PayPal Payments is not working properly

    @niklasinpsyde can you comment on this issue?

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hello everyone,

    Apologies for getting to you just now.

    There will be no more support for the Checkout plugin following March, but the integration will continue to work on a technical level. Only if you have any support questions, the first recommendation will likely be an upgrade to PayPal Payments.
    We regret hearing about potential compatibility problems though and are glad to assist in finding a solution for you.
    Though please keep in mind that similar-looking failures could have quite different causes, so every case must be looked at on its own. There may as well be three unrelated issues reported in this thread. It’s impossible to judge with the information we have for now.

    We would need to know a few things:
    Can you consistently reproduce these order failures on your site?
    If yes, does the behavior persist with only the default Storefront theme active and all plugins except for WooCommerce and PayPal Payments disabled?
    To learn more about what could be causing the problem we would need access to the checkout to examine the communication with PayPal.

    @tylerw23 Could you please reach out with a copy of your system report, a link to this thread, and maybe the password to the checkout from here?:
    https://paypal.inpsyde.com/docs/request-support/
    The same applies to everyone else in this thread, so we could look deeper into the reported problems.
    Thanks!

    Kind regards,
    Niklas

Viewing 6 replies - 1 through 6 (of 6 total)
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